Emergency Medical Dispatcher

West Tennessee Healthcare; White Deer (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

West Tennessee Healthcare is seeking an Emergency Medical Dispatcher to join the 911/EMS Communications Center. You will interpret and relay information by phone and radio, instruct callers on life-saving steps, and coordinate with field units to deploy EMS response efficiently.

The role requires mastery of a CAD system, adherence to EMS policies, and availability for varying shifts, including nights, weekends and holidays. Strong communication and typing skills are essential.

Qualifications

• High school diploma or GED required.
• Completion of an accredited Emergency Medical Dispatch program within six months of employment.
• Knowledge of 911 operations and emergency communication centers preferred.
• Two years of prior 911 communications or related public safety experience preferred.
• Current Basic Life Support certification; EMT-Basic/Paramedic license preferred but not required.

Responsibilities

• Receive, interpret and relay information via telephone, radio and alert systems.
• Instruct citizens via telephone on life saving procedures prior to EMS arrival.
• Monitor and manage CAD system to dispatch appropriate units and resources.
• Maintain shift records and ensure compliance with West Tennessee Healthcare policies and procedures.

Skills

Typing 25 wpm

Clear spoken English

Train others post-orientation

Education

High school diploma or GED

Accredited Emergency Medical Dispatch program

Job description

Category:

EMS

City:

Jackson

State:

Tennessee

Shift:

12 - Other Shift (United States of America)

Job Description Summary:

The position requires a dedicated professional who is enthusiastic about working with other professionals in the 911/ EMS Communications Center. The Emergency Medical Dispatcher receives, properly interprets and relays information via telephone, radio, alert systems; assists citizens with medical emergencies by instructing them, via telephone, on life saving procedures that can be performed prior to the arrival of trained medical personnel; analyses and acts promptly to respond with assistance to emergency situations that are received; quickly and accurately utilizing a computer-aided dispatch system to initiate a response of necessary personnel, ambulance and other emergency assistance as needed to effectively handle emergency situations; utilizes a two-way radio system to communicate with field units; and maintains the state of all medical units and equipment within the system. Responsible for conducting self in accordance with established West Tennessee Healthcare and Medical Center EMS policies and procedures. The EMD is responsible for all telecommunications and appropriate records on their assigned shift, including days, evenings and nights, weekends and holidays. Specific workdays and hours vary with some overtime and rotating shifts possible. Incumbents are subject to overtime and call back as required by the Director or designated person. Incumbents are subject to random drug screens.

JOB SPECIFICATIONS:

EDUCATION:

• High school diploma or GED
• Skills and proficiency in the basic knowledge of emergency care. Such proficiency is acquired through completion of a training program for Emergency Medical Dispatch approved by the State Division of Emergency Medical Services within six (6) months of employment
• Knowledge of 911 operations, principles and practices related to emergency communication centers is preferred
• Previous 911 communications experience is preferred
• Previous public safety field experience in areas such as EMS, Fire, or Law Enforcement is preferred.
• General knowledge of medical terminology is preferred
• Knowledge of local hospitals and Medical Center EMS policies, procedures, standing orders, protocols, area locale, radio communication procedures, emergency and medical agencies as normally acquired through two years prior experience or an orientation program of up to 120 days

EXPERIENCE:

• Ability to type 25 words per minute accurately, will be tested
• Speak clearly in a well-understood voice, using good diction in the English language
• After orientation is complete, ability to train and precept other employees or students.

LICENSURE, REGISTRATION, CERTIFICATION:

• Proof of completion of accredited Emergency Medical Dispatch program. As outlined in TCA 1200-12-01.18. To be completed within six (6) months of employment
• Current State certification as an Emergency Medical Dispatcher as outlined in TCA 1200-12-1.08. To be obtained within nine (9) months of employment; unless a national pandemic or state of emergency has been declared at the national or state level with extensions on licensures.
• Current Basic Life Support card from American Heart Association or equivalent. (To be obtained within the orientation period)
• Current state license as an EMT-Basic, Advanced EMT, Paramedic or the equivalent preferred but not required.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.