Emergency Medical Dispatcher

Emergency Telecommunicator Services; Onondaga Township (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Onondaga, MI, to handle urgent calls and coordinate EMS resources. You will collect patient details, verify locations, and apply protocols to guide responders effectively.

The role emphasizes listening, data entry, and clear communication within established dispatch procedures; CPR/EMD requirements may apply depending on the vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMD certification/credentials may be requested depending on vacancy.

Responsibilities

• Answer and triage emergency calls.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the dispatch system.
• Provide protocol-based instructions when applicable.
• Relay information to responders and document call details.

Skills

Active listening

Multitasking

Data entry

Clear communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (EMD) preferred

Tools

EMS dispatch system

Job description

Emergency Medical Dispatcher Opportunities in Onondaga

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Onondaga, MI
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch systemDispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee‑assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.

Prepare for the Emergency Medical Dispatcher Hiring Process

Our independent preparation program helps applicants understand hiring stages and practice employment‑assessment skills. It does not authorize medical instructions or replace required EMD certification and employer training.

• Medical dispatch hiring‑process guidance
• Listening, information‑sequencing, and data‑entry practice
• Resume and application support
• Interview‑preparation resources
• Job‑search tools and candidate support