Emergency Management & Operational Continuity Coordinator Senior

Advocate Aurora Health; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking an experienced Emergency Management Lead to develop HVAs, coordinate regulatory readiness, and manage ICS during incidents. The role requires collaboration across hospital departments and external agencies, with on-site visits and periodic drills.

Ideal candidates have 5–7 years in emergency management, a relevant bachelor’s degree, and certifications in ICS, CHEP, or CEM. The position offers a hybrid work model with periodic on-site requirements.

Qualifications

• Bachelor’s degree required with focus in healthcare administration, emergency management, public health, or related field.
• Minimum five to seven years of experience in emergency management or a related discipline.
• Knowledge of CMS, Joint Commission, OSHA, NFPA, and other regulatory standards.

Responsibilities

• Develop and maintain hazard vulnerability analyses (HVAs) with risk identification and prioritization.
• Maintain readiness for CMS, TJC, OSHA surveys and surveys by accreditation bodies.
• Plan and deliver education and training programs for hospital staff on emergency procedures.
• Activate and manage the Incident Command System (ICS) during emergencies, including after-hours on-call duties.
• Facilitate after-action reports (AAR) and document outcomes and improvements.
• Assist in drafting and updating COOP plans and coordinating COOP training.
• Ensure documentation and reporting of emergency management activities.
• Collaborate with regional healthcare coalitions and local emergency management authorities.

Skills

MS Excel

MS Word

MS PowerPoint

MS Outlook

Regulatory knowledge

Education

Bachelor’s degree in Healthcare Administration, Emergency Management, Public Health, Business, Administration, Risk Management, Clinical or related discipline

Tools

MS Planner

Teams

Job description

Must be local to Charlotte, NC or surrounding areas as this is a hybrid/remote role that will require onsite visits periodically.

Major Responsibilities:

• Assistsin developing andmaintainingcomprehensivehazard vulnerability analyses (HVAs) with risk identification and prioritization,emergency operationsplans(EOPs), including plan evaluations and updates.

• Monitors and coordinates local compliance activities for Emergency Management regulatory requirements (CMS, Joint Commission, OSHA, NFPA, etc.);maintainscontinuous state of readiness for surveys and for cause investigations by regulatory and accreditation bodies.

• Coordinates andfacilitateseducation and training programs for hospital/healthcare staff on emergency procedures(including communications); organizes local drills and full-scale exercises to test response capabilities.

• Activates and manages the hospital or facility’s Incident Command System (ICS) during emergencies. May include periodic after hours/weekend/holiday on-call dutieswith emergency message communications during drills and incidents.

• Facilitates incident debriefings and after-action-report (AAR) completion following incident command activation.

• Assistsdepartments in drafting and updating COOP plans; coordinating COOP training and awareness campaigns; assessing and tracking plan compliance;facilitatesand supports continuity drills, exercises and documentation of outcomes and improvement plans.

• Ensuresdocumentation and reporting of emergency management activities.

• Participates in regional healthcare coalitions and emergency management planning committees; builds relationships with local emergency management, law enforcement, and public agencies.

Licensure, Registration, and/or Certification Required:

• ICS 100, ics 200, ics 700

Education Required:

• Bachelor’s degree in Healthcare Administration, Emergency Management, Public Health, Business, Administration, Risk Management, Clinical or related discipline.

Experience Required:

• Minimum five to seven years of experience in related disciplinerequired;demonstratedknowledge of regulatory (including experience of at least one CMS/TJC/DNV survey) and regulatory agency code requirements, and the progressive application of those standards; National Incident Management System (NIMS); familiarity with state medical facilities licensure requirements preferred.

Knowledge, Skills & Abilities Required:

• Basic knowledge of the Joint Commission, CARF, NFPA, NIMS, DNV, CMS and HSEEP programs
• Must be competent in working with MS Excel, Word, PowerPoint, Outlook.
• Solid understanding of all relevant regulatory and accreditation requirements for healthcare emergency management.

Physical Requirements and Working Conditions:

• Work is primarily in office settings but includes time in clinical areas, command centers, and outdoor spaces. Exposure to healthcare operations, including patient care areas.
• Must be available for activation during emergencies, including infectious disease outbreaks, natural disasters, and mass casualty events. May work extended hours during incidents or exercises.
• Ability to walk, stand, and move around (inside and outside) hospital and healthcare facilities during drills, inspections, and emergencies.
• May need to lift or carry emergency supplies or equipment (typically up to 25-50 lbs.)
• Use of computers, radios, and emergency communication devices.
• Handling and organizing emergency kits, signage, and documentation.
• Ability to read plans, maps, and digital displays.
• Hear and respond to alarms, radio communications, and verbal instructions in noisy environments.
• May berequiredto respond during off-hours, weekends, or holidays.
• Must be able to work under stress during real emergencies or high-pressure drills.

Preferred Certification/License/Registration

• ICS-300

• ICS-400

• Certified Healthcare Emergency Professional (CHEP)

• Certified Emergency Manager (CEM)

Preferred Education

• Master’s degree preferred

Preferred Knowledge/Skills/Abilities

Competency in MS Planner and Teams.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.