Emergency Management Coordinator

Duke Health; Durham (NC); On-site; USD 70,000 - 120,000; Full time

Job summary

Duke Health seeks an experienced Emergency Management professional to lead campus-wide preparedness, drills, and incident response planning. You will manage the Duke Emergency Management Plan, coordinate internal and external task forces, and ensure readiness of call systems, venues, and communications during emergencies.

Requires a Bachelor's degree, 4+ years in healthcare or disaster management, and experience with mass notification platforms and EOC tools.

Qualifications

• Work requires a Bachelor's Degree; a Master's Degree is preferred.
• Four years of experience in healthcare management, disaster management, or project administration; experience leading teams is required.
• Experience with mass notification platforms such as Rave, Everbridge or Alertus.
• Experience with crisis communications and virtual EOC platforms such as WebEOC or Veoci; training or project management experience is required.
• Certifications in emergency management from FEMA or NEMA within 6 months of hire are preferred.

Responsibilities

• Develop and maintain the Duke Emergency Management Plan; ensure it is up-to-date.
• Orchestrate campus-wide Emergency Preparedness Drills and document lessons learned.
• Participate with internal/external task forces and agencies on emergency preparedness.
• Investigate and recommend best practices for emergency preparedness.
• Support daily emergency management functions and on-call rotation.
• Activation of alert/notification systems in leadership roles during emergencies.
• Develop plans for emergencies (trauma, bio-terrorism, chemical, etc.) and external events.
• Coordinate and summarize capital and operational requests for preparedness.
• Work with local experts to ensure equipment and supplies are ready.

Skills

Emergency mgmt

Project mgmt

Crisis comms

Mass notification

WebEOC/Veoci

MS Office

Education

Bachelor's degree

Master's degree preferred

Tools

WebEOC

Veoci

Everbridge

Alertus

Rave

PowerPoint

Excel

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Work Arrangement - Onsite

Occupational Summary

This position works directly with staff, faculty, and students to develop, implement, manage, and continually improve programs that enhance the university's ability to limit the impacts of natural, human- caused, and technological hazards on the campus community, respond to emergencies, effectively manage incidents, and systematically restore the campus to full operation following any adverse event. Planning, coordinating, maintaining, and updating the Duke University (Duke) Emergency Management Plan, including internal and external event responses. Provide necessary project management and support for all emergency preparedness sub-committee agenda items as needed. Position Reports to Director of Emergency Management

Work Performed

• Develop and maintain the Duke Emergency Management Plan, ensure that the plan is maintained and up-to-date.
• Orchestrate the execution of campus-wide Emergency Preparedness Drills. Convene an interdepartmental critique of each drill and record recommendations and lessons learned. Develop other more specific and frequent drills as deemed necessary by the committee or the sub- committees.
• Participate with internal and external task forces, committees, and agencies regarding emergency preparedness, including those at the hospital, local, regional, and state levels.
• Investigate, research, and make recommendations regarding best practices with respect to emergency preparedness.
• Assists with coordinating daily emergency management functions for the department, including maintaining all campus Emergency Operations Centers and associated equipment and resources in a state of readiness for response and recovery efforts. Responsible for performing duties as assigned as a part of the emergency management on-call rotation schedule.
• Responsible for potentially activating the University's alert/notification systems and service in assigned command-staff leadership roles within the University's organizational structure during an emergency. The key element of the Duke Emergency Management Plan includes supporting the following responsibility areas: Security and Safety, Communications, Training, Operations, Logistics, Planning, Finance, and Operations.
• Provide project management support for those committees responsible for developing specific needs associated with various emergency scenarios for external events (trauma, bio-terrorism, chemical, nuclear), and internal events (fire, weather, damaged utilities, etc.).
• Participate in the emergency preparedness committee and other related sub-committee meetings; contribute ideas and monitor the planning process.
• Develop project plans and timelines for accomplishing outstanding tasks. Identify inconsistencies among plans and propose corrective measures.
• Identify systems and operational problems and propose solutions. Work to build consensus when departmental response plans diverge.
• Collect, review, and provide edit support to managers for all departmental plans, and ensure that the plans are cohesive and comprehensive. Ensure that accepted recommendations from incident critiques and/or ad hoc task forces are included in updated versions of departmental plans, recommend revisions as necessary, submit to administration for approval prior to publication, and publish interim updates of the plan as needed.
• Ensure that the Emergency Management Call Lists are up to date and functional, conduct quarterly reviews and verification of hospital call lists, and publish updates.
• Responsible for managing the website, social media initiatives, and graphic design for the Department and developing communication templates and products (both printed and digital) for university-wide public safety programs.
• Responsible for coordinating and summarizing all capital and significant operational requests to support emergency preparedness. Present summary requests to the Emergency Management Director and Executive Director and steering committee for review and approval.
• Work with local experts to ensure that emergency preparedness equipment and supplies are available and in good working order. Assists in the coordination of recommending purchase of supplies/equipment as necessary.
• Assist with designing, coordinating, and evaluating emergency preparedness exercises and education programs.
• Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

Work requires a Bachelor's Degree. A Master's Degree preferred.

Experience

Work requires four years of experience in healthcare management, disaster management, or project administration. Experience in leading teams is required. Experience with mass notification platforms such as Rave, Everbridge or Alertus. Experience with Crisis communications, virtual EOC platforms such as WebEOC or Veoci, training, or project management required. Prior training, certification and experience in the following areas strongly preferred: emergency planning and management, emergency department, emergency medical services and/or fire services, risk management, hazardous materials management

Knowledge, Skills and Abilities

• Maintain a calm and professional demeanor during emergency and non- emergencies involving individuals and groups to de-escalate difficult situations.
• Ability to write emergency plans, develop and conduct exercises, and conduct training for various constituents
• Proficient skills using Microsoft Office products. Ability to develop written plans, power point presentations, flow charts and tables of organization.
• Ability to work independently or as a team member. Must have the ability to manage a project while conferring with various internal and external stakeholders.
• Excellent time management, proficient written and oral communications skills, the ability to work on several projects simultaneously, and strong interpersonal skills.

Degrees, Licensures, Certifications

A valid Driver's license is required. Certifications in Emergency Management from FEMA, NEMA, or related agencies are required within 6 months of hire (ICS 100, 200, 300, 400, 700, & 800).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.