Emergency Housing Assistance Program (EHAP) Central Resource Navigator - Full-time, Temporary

Jewish Family Service of Colorado; Boulder (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Jewish Family Service of Colorado is seeking a central intake specialist to support the Boulder community resources team. This full-time, temporary role handles intake, information and referrals, and greets callers and walk-ins, directing them to appropriate JFS programs to meet their needs.

The position requires strong communication, bilingual English-Spanish, and solid computer skills. You will assess eligibility, create client records, and collaborate with program staff to ensure smooth

Qualifications

• One to three years of relevant education or experience preferred.
• Two to three years’ direct services experience: intake, assessment, information and referral, crisis intervention preferred.
• Strong computer skills including databases, Word, Excel, email, Internet.

Responsibilities

• Responds to inquiry voicemails and emails and walks-ins.
• Provides contact information for JFS services.
• Completes initial and secondary assessments as requested.
• Determines income and eligibility for services.
• Creates client records and referrals in the client database.
• Collaborates with program coordinators to refer and integrate clients.

Skills

Intake

Assessment

Info & Referral

Crisis Intervention

Bilingual English-Spanish

Computer Skills

Organizational Skills

Communication Skills

Teamwork

Education

One to three years of relevant education or experience

Two to three years direct services experience

Tools

Databases

Microsoft Word

Microsoft Excel

Job description

Description

Salary: $28 per hour

This is a full-time, temporary position. The employment period is approximately September 18 through December 11, 2026. This position is not eligible for benefits.

This position provides central intake services at the JFS Tamarac location for Community Resources for Stability, Boulder JFS Counseling, Aging Care and Connections, and Employment. This position ensures callers and walk-ins are efficiently and effectively directed to community resources and connected to agency programs to meet their needs and the needs of others in their lives. This position collaborates with program staff, plays an integral role in assessing which JFS services will best serve callers and walk-ins, and makes appropriate JFS program referrals to support successful service integration.

Essential Functions:

• Responds to all inquiry voicemails and emails that have been generated through JFS main reception. Responds to walk-ins as they occur.
• For community information and referrals, provides each inquiry with contact information for JFS for further services.
• Completes initial assessment form and appropriate secondary assessment forms depending on specific service(s) requested.
• Determines and verifies client’s income and eligibility for services.
• Creates client records in the client database, including billing information as well as referrals.
• Collaborates with appropriate program coordinators, operations managers, or directors to ensure that clients are both appropriately referred and integrated into JFS services.
• For existing JFS clients, assists with internal referrals to other JFS programs.
• Maintains an electronic directory of all JFS programs, including eligibility requirements and fees for service. Works with appropriate program coordinators, operations managers, or directors to develop processes to keep this directory updated.
• Maintains an electronic directory of links to relevant community resource directories and their referral process. Updates regularly.
• Attends appropriate agency and department meetings.
• Maintains needed data on both internal and external referrals.
• Other duties as assigned.

Requirements

Education/Experience:

• One to three years of relevant education or experience is preferred.
• Two to three years’ experience providing direct services to diverse populations, including intake, assessment, information and referral, and crisis intervention, is preferred.

Other:

• Strong computer skills including knowledge of databases, Microsoft Word, Microsoft Excel, email, Internet, and other information directories.
• Strong organizational, communication, teamwork, and collaboration skills.
• Bilingual English-Spanish preferred
• Excellent client and customer service. This job requires being pleasant with others on the job and maintaining a cooperative attitude while being detail-oriented and thorough in completing work tasks.

Certification/Licensing:

• None

Supervisory Responsibilities:

• None

Work Environment:

In-Office Position: Work is primarily performed in our office at 3201 South Tamarac Dr., Denver 80231. Work hours are generally during regular business hours, with occasional flexibility required to support agency needs.

Essential physical requirements: Frequent sitting and typing. Some cleaning duties at JCC. While performing the duties of this job, the employee is regularly required to communicate and use standard office equipment.

Physical effort/lifting: The employee may occasionally be required to lift up to 10 pounds.

*If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

COVID-19 Vaccination Requirement: Jewish Family Service of Colorado serves vulnerable populations. To help protect the health and safety of our clients, employees, volunteers, and community, completion of the primary COVID-19 vaccination series is required prior to the start of employment.

Agency Overview

JFS is a nonprofit human services organization that serves anyone in need, regardless of their circumstances or religious beliefs.

We believe in a shared responsibility to support impactful changes throughout our community.

Founded 154 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, disability services, and farming. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services, all from one organization.

We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.

Salary Description

$28 per hour