Protective Services Safety Officer - Full Time

The DoSeum; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

The DoSeum in San Antonio, TX is seeking a Protective Services Safety Officer to assist the Protective Services Manager in safety, security, guest service and emergency preparedness for guests, staff, volunteers and property. This is a full-time, hourly, non-exempt role with benefits eligibility.

The role requires training staff, responding to emergencies, patrolling the facility, documenting incidents, and delivering high quality guest service while fostering a safe, family-friendly environment.

Qualifications

• High School Diploma or GED required.
• Knowledge of public security/safety and NFPA Fire Code basics.
• First Aid and CPR knowledge.
• Ability to handle stressful situations and confrontational visitors.
• Knowledge of CCTV programs.
• Flexible schedule including evenings, weekends, and some holidays.
• Detail oriented with strong verbal and written communication skills.
• Experience with Microsoft programs preferred.
• Valid driver’s license.

Responsibilities

• Oversee safety, security, guest service and emergency preparedness with the Protective Services Manager.
• Participate in emergency actions for events including fire, weather, medical and safety incidents.
• Train staff and volunteers to act decisively in emergencies.
• Train in fire safety equipment and CPR/First Aid, and locate supplies across the facility.
• Inspect AEDs and First Aid kits for functionality and stock.
• Complete FEMA IS-100.c, 230.d, 700.b, 200.c, 907 trainings within 3 months.
• Patrol the facility; be visible to guests, staff and volunteers.
• Document and file incident reports using the DoSeum system.
• Deliver exceptional guest service and practice LAST service recovery.
• Promote inclusion and belonging through DoSeum language.
• Greet guests professionally and provide outstanding service.

Skills

Public safety knowledge

Emergency response

Customer service

Verbal & written communication

Dependability

Ethics & judgment

Flexibility

CCTV knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

CCTV software

Job description

Position: Protective Services Safety Officer - Full Time

Location: San Antonio, TX

Job Id: 135

# of Openings: 0

About The DoSeum

The DoSeum is San Antonio’s only museum exclusively devoted to children ages 11 and under. As the city’s premier resource for early learners, their caregivers, and their educators, we cultivate innovative thinkers capable of mastering the opportunities of tomorrow. Featuring more than 100,000 square feet of interactive exhibits— both indoor and outdoor—The DoSeum promotes constructivist, inquiry-based learning related to STEAM and early literacy. Our mission is to grow curious minds, connect families and transform communities through joyful learning and discovery.

POSITION OVERVIEW

The Protective Services Safety Officer will assist the Protective Services Manager, with overseeing every aspect of safety, security, guest service and assisting in emergency preparedness for all guests, staff, volunteers, and property. Reporting to the Protective Services Manager, this is a full-time, hourly, non-exempt position which will be paid based on the hours worked. This is a benefits eligible position.

ESSENTIAL RESPONSIBILITIES

• Facilitates the DoSeum Emergency Action plan following the safety and emergency response policies and procedures, for potential emergencies including but not limited to; fire, first aid, severe weather and power outages, lost/abandoned child, active shooter, suspicious persons, and property theft.
• Promotes an environment built around family and child-centered safety, courtesy, quality and efficiency while fostering a positive and fun workplace for all.
• Assists in training staff and volunteers to act decisively in emergency situations.
• Trains in the use of fire extinguishers, AEDs, CPR and First Aid as well as to be aware of their locations throughout the property.
• Assists the Protective Services Manager with inspections for AED’s and First Aid kits to ensure functionality and needed items are present.
• Trains within the 3 months of hire in FEMA IS-100.c, 230.d, 700.b, 200.c, 907.
• Patrols the internal and external facility as well as being visible to all guests, staff, and volunteers.
• Utilizes The DoSeum’s system for documenting and filing incident reports, which includes web-based and manual forms.
• Holds self and team accountable for exceptional guest service, mindful de-escalation and commitment to the LAST service recovery model.
• Learns and utilizes DoSeum shared language to promote inclusion and belonging.
• Greets all DoSeum guests in a friendly and professional manner, while delivering outstanding service to all.

OTHER DUTIES AND RESPONSIBILITIES

• Project a positive attitude toward the organization and co-workers and ensure that actions,appearance, attitude and attendance are at a level that serves as a positive example for theorganization.
• Be outwardly and obviously friendly.
• Be a positive team player.
• Travel locally as needed.
• Perform additional duties as required or requested.

MINIMUM QALIFICATIONS

• High School Diploma or GED
• Knowledge and understanding of public security/safety, NFPA Fire Code and Fire Standardsemergency egress.
• Knowledge in First Aid and CPR.
• Able to respond to stressful situations and argumentative visitors.
• Knowledge in CCTV programs.
• Flexible schedule (must be able to work evenings, weekends, and some holidays, as events require)
• The ideal candidate is detail oriented and has excellent verbal and written communicationskills.
• Experience with Microsoft programs preferred
• Possess a valid driver’s license.

PREFFERED QUALIFICATIONS

• Fluent in Spanish, including the ability to read, write, and communicate is highly desirable butnot required.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform the job successfully, an individual should demonstrate the following:

• Customer Service - Responds promptly to guest needs; Responds to requests for service and assistance.
• Verbal & Written Communication - Speaks clearly and persuasively in positive or negative situations.
• Ability to read, comprehend, and write simple instructions, short correspondence.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions
• Ethics & Judgment - Treats people with respect; tactfully approaches others, works within integrity, and exhibits sound judgment; Upholds and demonstrates museum values.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible working hours; may require working weekends, evenings, and holidays as needed.
• Must be able to lift 50lbs.
• Comfortable interacting with guests, volunteers, and staff of the Museum.
• Regularly required periods of physical activity, including moving briskly through the building, climbing ladders & stairs, and responding quickly to alarms and emergencies.
• Safety officer must be willing to work entire shift standing and in adverse weather conditions.
• Must be able to sit, stand and walk for long periods of time.
• Variable exposure to noise, weather, and elements.

The above statements are intended to describe the general nature of work performed by the Protective Services Safety Officer. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised in real-time at the discretion of the Chief Program Officer. The DoSeum is an equal opportunity employer.