Emergency Fire Dispatcher — Critical Incident Coordinator

911 Emergency Communications; Success (AR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications seeks qualified Fire Dispatchers to coordinate emergency responses from the Success, AR area. You will receive incident information, document details, and relay critical instructions to responding crews using radio and computer systems.

The role requires calm, accurate data handling and strong communication skills. Training and on-call coverage may be required, with shifts including overnights, weekends, and holidays depending on incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Fire dispatch certification (preferred)

Tools

Computer systems

Maps

Radio communication

Job description

911 Emergency Communications seeks qualified Fire Dispatchers to coordinate emergency responses from the Success, AR area. You will receive incident information, document details, and relay critical instructions to responding crews using radio and computer systems.

The role requires calm, accurate data handling and strong communication skills. Training and on-call coverage may be required, with shifts including overnights, weekends, and holidays depending on incidents.