Fire Dispatcher — Critical Incident Coordinator

County Emergency Communications; Coram (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

County Emergency Communications coordinates fire dispatch operations, receiving incident information and alerting resources while maintaining clear radio communication with responding crews.

The role emphasizes organized information handling, accurate data entry, maps, and proficient use of dispatch systems. Staffing may require shifts, including nights and weekends, to cover emergencies and major incidents.

Qualifications

• High school diploma or equivalent commonly required.
• Some employers provide entry-level instruction; others seek trained dispatchers.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations and risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times and significant updates.

Skills

Radio dispatch

Data entry

Maps

Computer literacy

Education

High school diploma

Fire dispatch training

Tools

Dispatch software

Radio equipment

Job description

County Emergency Communications coordinates fire dispatch operations, receiving incident information and alerting resources while maintaining clear radio communication with responding crews.

The role emphasizes organized information handling, accurate data entry, maps, and proficient use of dispatch systems. Staffing may require shifts, including nights and weekends, to cover emergencies and major incidents.