Dispatcher

Talentify; Malvern (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

Arkansas Department of Agriculture is seeking a Dispatcher to receive, process, and relay emergency and non-emergency calls for service. The role supports public safety by ensuring timely dispatch of law enforcement, fire, EMS, and other responders.

Responsibilities include gathering critical information, providing pre-arrival instructions such as CPR guidance, and coordinating multi-agency responses. Strong communication, calm demeanor, and CAD proficiency are essential for success.

Qualifications

• At least six months of experience in emergency dispatch or public safety communications.
• Ability to gather critical information from callers and relay it to responders.
• Provide pre-arrival instructions including CPR guidance and other life-saving steps as needed.
• Maintain composure and communicate clearly under high-stress conditions.
• Proficiency with computer-aided dispatch (CAD) systems and radio protocols.

Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining urgency.
• Gather critical information and relay to appropriate responders.
• Provide pre-arrival life-saving instructions to callers as needed.
• Assign and dispatch law enforcement, fire, and EMS based on priority.
• Maintain detailed call logs, reports, and incident documentation.
• Coordinate large-scale emergency response efforts during disasters or severe weather.

Skills

Verbal communication

Calm under pressure

Active listening

Written communication

Analytical thinking

Multi-tasking

CAD systems

Geographic familiarity

Discretion

Tools

CAD systems

Job description

Position Number: 22088448

County: Hot Spring

Anticipated Starting Salary: 47,396

Department of Agriculture

Position Information

Job Series: Internal Affairs – Career Path

Classification: Dispatcher

Class Code: SIA12P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Hiring Manager: Sherry Russell

Job Summary

The Dispatcher is responsible for receiving, processing, and relaying emergency and non-emergency calls for service. This position plays a critical role in public safety by ensuring timely and accurate dispatching of law enforcement, fire, medical, and other emergency services.

Primary Responsibilities

Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation. Gather critical information from callers and relay it to the appropriate emergency responders. Provide pre-arrival instructions to callers, including CPR guidance and other life-saving measures as needed. Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication. Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability. Utilize computer-aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts. Monitor real-time status of field personnel to ensure proper coverage and safety. Coordinate mutual aid requests and relay crucial information between multiple agencies. Accurately record and maintain detailed call logs, reports, and incident documentation. Operate and maintain dispatch equipment, radio consoles, and telephone systems. Follow state and agency protocols, policies, and procedures regarding emergency response and record-keeping. Assist in coordinating large-scale emergency response efforts during disasters, severe weather, or critical incidents. Provide ongoing situational awareness to emergency responders and update them with critical details in real time. Activate emergency alert systems when necessary to inform the public of hazards or emergency situations.

Knowledge and Skills

Strong verbal communication skills with the ability to deliver clear and concise instructions. Ability to remain calm and professional under high-stress conditions. Active listening skills to accurately gather and relay essential information. Strong written skills for accurate documentation and report writing. Quick analytical thinking to assess emergency situations and determine proper response protocols. Ability to prioritize multiple calls and tasks simultaneously in a fast-paced environment. High attention to detail for accurate data entry and call documentation. Proficiency in computer-aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures. Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions. Strong ability to handle emotionally charged situations with professionalism and discretion. Resilient in managing exposure to traumatic or high-intensity emergency calls.

Minimum Qualifications

At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.

Preferred Qualifications

Occasional 24 hour on-call duty for emergency response during fire season.

regular contact with agency personnel, law enforcement officials, local fire department, and private businesses

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.