Emergency Dispatcher: Fast-Paced, Calm Under Pressure

911 Emergency Communications; Villa Grove (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Villa Grove, IL seeks experienced emergency dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

The role demands calm communication, accurate typing, active listening, and the ability to manage multiple systems. A high school diploma is commonly required, with some agencies seeking prior experience or

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Good typing speed and accuracy aid rapid information entry.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and provide updates as needed.
• Provide caller instructions within training limits and certifications.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Villa Grove, IL seeks experienced emergency dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

The role demands calm communication, accurate typing, active listening, and the ability to manage multiple systems. A high school diploma is commonly required, with some agencies seeking prior experience or