Emergency Dispatcher Communications Specialist Per Diem

Johns Hopkins Medicine; Saint Petersburg (FL); On-site; Full time

Job summary

An established industry player is seeking a Communication Specialist to enhance the efficiency of its Transfer Center and Transport Team. This dynamic role involves managing patient referral calls, dispatching LifeLine teams, and ensuring seamless communication during transport operations. Ideal candidates will possess critical thinking skills and relevant licensure, contributing to a collaborative environment focused on patient care and safety. Join a team that values diversity and inclusion, and be part of a mission-driven organization committed to serving the community with excellence.

Qualifications

• Minimum of a High School diploma or equivalent required.
• Current Licensure as EMT, Paramedic or RN with experience in clinical setting.

Responsibilities

• Manages patient referral calls and coordinates in-patient admissions.
• Dispatches and tracks transport services, ensuring effective communication.

Skills

Critical Thinking

Communication Skills

Patient Referral Management

Education

High School diploma or equivalent

Licensure as EMT, Paramedic or RN

Tools

Zoll Software

Teletracking Program

Radio Communication Systems

Job description

POSITION SUMMARY:

The Communication Specialist role is integral to the daily operations of the Transfer Center and Transport Team. Manages patient referral calls from outside hospitals with the intent of facilitating consults or admission, and follows through to completion. Responsible for the dispatch, real-time tracking and monitoring of LifeLine teams.

Work Hours: Rotating Shift/ Casual / On Call

Work Location: Saint Petersburg, FL

QUALIFICATIONS:

1. A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
2. Current Licensure as EMT, Paramedic or RN with three years’ experience in a clinical setting OR a minimum of two years EMS or law enforcement dispatch experience.
3. Ability to utilize critical thinking in determining best options for referrals and transport.

KEY ACCOUNTABILITIES:

• Coordinates in-patient and referral calls from outside facilities for potential hospital admission or consult.
• Manages trauma, ECMO and CVOR activations resulting in staff and facility preparation.
• Dispatches and tracks LifeLine ground transport services through Zoll software; following and charting throughout transport.
• Ability to operate UHF, VHF, Aviation and Push To Talk radio systems.
• Dispatches and tracks air transport services through tracking software and effective use of radio communications, following and charting throughout transport.
• Documents referral calls in Teletracking program in order to provide information regarding care coordination.
• Assists in facilitating both national and international fixed wing flights.
• Ensures that the Post Accident Incident Plan (PAIP) is initiated and adhered to for both ground and air transports when applicable.
• Maintains professional growth and education including all required competencies and mandated in-services.
• Provides fire suppression support for flights as needed.
• Participates in public relations events, including but not limited to 10th floor tours, helipad tours and speaking about the program.
• Supports the daily operations of the transfer center and transport team through assistance with preparation, communication and follow up.
• Adheres to all hospital and departmental safety regulations, disaster plans, infection control policies, fire safety regulations, and biohazard material disposal policies.

Salary Range: Minimum 17.44 per hour - Maximum 27.90 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.