Emergency Dispatcher

Infosoft, Inc.

Irving (TX)

On-site

USD 23,419 - 24,796

Full time

14 days+

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Job summary

Infosoft, Inc. is looking for an Emergency Dispatcher to join their team in Irving, TX. The role involves monitoring alarms, dispatching emergency services, and delivering top-notch customer service. Candidates should possess a high school diploma and customer service experience. This position offers structured shifts and the opportunity to enhance communication and operational skills in a dynamic environment.

Qualifications

1-3 years of customer service experience required.
Good verbal and written communication skills are necessary.
Knowledge of access control, fire, and burglary systems is a plus.

Responsibilities

Provide support for monitoring and processing alarms received.
Process and dispatch emergency calls to agencies.
Document all calls with resolution codes.

Skills

Customer Service

Communication

Listening

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

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This range is provided by Infosoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

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Location: Irving, TX - (We have two Shifts)

(SHIFT I: 6:00 AM to 2:00 PM Central time)

Note: The training class is Monday-Friday, 10:00 AM-6:00 PM, and last for 4 weeks.

(SHIFT II: 2 PM to 10 PM Central time)

Note: Training will be Monday through Friday, 10 AM - 6 PM. After training, the operator would be moved to their permanent schedule, 2 PM - 10 PM. Days off vary depending on the need for coverage; more than likely, the new hire would be working on the weekends.

We are looking for an Emergency Dispatcher.

Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts.
Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
After dispatch, logs are called into the system activity report.
Generate statistical or investigative reports for management.
Continuously monitor the alarm signal queue for prioritized response.
Document all calls with appropriate resolution codes and notes.
Provide quality customer service on every call.
Exercise good listening skills.
Communicate clearly and effectively with customers and agencies.
Manage the length of calls. Attend monthly training sessions.
Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.

Requirements:

High School Diploma or GED.
Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
1-3 years of Customer Service experience.
Prior security call center experience is preferred.
ACD knowledge is helpful.
Good verbal and written communication skills are required to effectively communicate over the telephone.
Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
Ability to navigate a computerized data entry system or other relevant applications.
Knowledgeable in Microsoft Windows (Word) and the internet.

Seniority level