Dispatcher

South Metro Fire Rescue; Colorado; On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO plans

Tuition reimbursement

Employee Assistance Program

Fitness, Wellness and Rehabilitation

Job summary

South Metro Fire Rescue seeks a dedicated Emergency Services Dispatcher to join our accredited Emergency Communications Center in Colorado. The role involves call-taking, radio operations, and dynamic coordination of EMS and Fire resources across a rotating shift schedule.

Candidates must be 18+, with a high school diploma or GED. A background in public safety dispatching or 911 experience is preferred, and all applicants must attach a resume and cover letter.

Qualifications

• Must be 18 years of age or older.
• High school diploma, GED, or post-high school education.
• Two years of public safety dispatching or 911 call center experience preferred.

Responsibilities

• Handle 911 calls and dispatch EMS and Fire resources.
• Operate call-taking, radio communications, system status, and operating talk groups.
• Participate in an iAESC/ACE Accredited Dispatch Center with a rotation of duties.

Skills

Public safety dispatching

Multitasking

Communication

Education

High school diploma or GED

Tools

CritiCall

Job description

Description

EMERGENCY SERVICES DISPATCHER

Accepting ongoing applications

Reports To: Emergency Services Dispatch Supervisor
Division: Emergency Services
FLSA Classification: Non-Exempt

Salary Range: $61,217 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)

GENERAL INFORMATION

Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with two (2) years of of public safety dispatching or 911 call center experience is preferred.

Candidates with less experience who possess comparable public safety experience will also be considered including military communications.

All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.

*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*

Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.

• Modified Kelly Schedule/Berkley Schedule:
  • On-Off-On-Off-On-Off for 4 days
  • Currently, we offer 24 shifts
    • 18 hours worked with 6 hours of sleep time
• Holiday pay for holidays worked

Growth: Lead Dispatcher, Dispatch Supervisor

Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team

• Candidates progress through an annual pay progression based on performance and meeting the requirements of the next pay tier
• Robust benefits package with medical, dental, and vision
• PTO plans
• Tuition Reimbursement
• Employee Assistance Program and more!

South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. As such, SMFR’s compensation is more than base pay. All regular fulltime SMFR employees enjoy a total compensation package including: base wages, leave accruals, medical, dental, vision and life insurance employer paid premiums, Retiree Health Savings, Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meaning to different people depending on what elements a person highly values. But SMFR's overall goal is to be a great place to work.

2026 COMPENSATION:

Dispatcher I

$42.95 /hour

Dispatcher II

$37.42 /hour

Dispatcher III

$32.82/hour

Dispatcher IV

$29.43/hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.