Emergency Dispatch Trainee — Start a Life-Saving Career

City of Santa Fe Springs; Middletown (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

14 paid holidays

Vacation, sick, and personal leave

College reimbursement

Defined benefit pension plan

Optional 457 plan

Job summary

City of Middletown seeks a Civilian Dispatcher who will train on the job to process routine and emergency calls, assess resources, and dispatch appropriate police and fire units under the director’s supervision.

The role requires monitoring alarms, cameras and radio transmissions, logging case data, coordinating with multiple agencies during large events, and communicating clearly with officers, other departments and the public to safeguard lives and property.

Qualifications

• High school diploma or equivalent; must be 18+ and obtain NCIC/COLLECT, 911 and Emergency Medical certifications within three months of appointment.
• Must maintain all certifications as set by renewal standards for the duration of employment.
• Position requires a valid Connecticut Driver’s License within 60 days of hire.

Responsibilities

• Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations.
• Tracks and coordinates all activities of police officers and Fire Department.
• Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property.

Skills

Data analysis

Leadership

Communication

Education

High school diploma

Tools

Police CAD system

NCIC system

911 computer

Job description

City of Middletown seeks a Civilian Dispatcher who will train on the job to process routine and emergency calls, assess resources, and dispatch appropriate police and fire units under the director’s supervision.

The role requires monitoring alarms, cameras and radio transmissions, logging case data, coordinating with multiple agencies during large events, and communicating clearly with officers, other departments and the public to safeguard lives and property.