Emergency Dispatch Operator - Calm Under Pressure

City of Cleveland; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Cleveland seeks a skilled emergency dispatcher to answer 911 lines, gather critical information, and dispatch police, fire, or medical units. The role requires composure under pressure and precise data entry across CAD and radio systems.

Responsibilities include crisis support, interagency coordination, and maintaining TCIC/NCIC databases. Candidates should have a high school diploma and relevant dispatch experience; training is provided for scalable shifts.

Qualifications

• Requires High School Diploma or GED.
• Prefer 1+ year of public safety telecommunications/911 dispatch experience.

Responsibilities

• Answer emergency lines for Fire, Police, and EMS; gather critical information and prioritize responses.
• Operate multi-line phones, radios, and CAD systems; document calls quickly and accurately.
• Maintain crisis readiness; assist callers in distress and coordinate with agencies.
• Update TCIC/NCIC/TLETS/NLETS databases and related records.
• Train and support new dispatch staff; ensure understanding of policies and systems.

Skills

Calm under pressure

Crisis communication

Multitasking

Data entry

Radio procedures

Education

High School Diploma or GED

Tools

CAD systems

TCIC/NCIC databases

Job description

City of Cleveland seeks a skilled emergency dispatcher to answer 911 lines, gather critical information, and dispatch police, fire, or medical units. The role requires composure under pressure and precise data entry across CAD and radio systems.

Responsibilities include crisis support, interagency coordination, and maintaining TCIC/NCIC databases. Candidates should have a high school diploma and relevant dispatch experience; training is provided for scalable shifts.