Emergency Dispatch & Operations Trainee

City of Seattle; Seattle (WA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Vacation time

Holiday leave

Sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Job summary

The City of Seattle's Seattle Public Utilities (SPU) Risk and Quality Assurance Division seeks two ORC Trainees to support emergency response coordination. As an ORC Operator, you will handle emergency communications, field coordination, and service calls, reporting to the ORC Manager and contributing to SPU's critical infrastructure operations.

Training will cover emergency response, dispatch, systems management, and documentation, with a focus on safety, equity, and effective communication

Qualifications

• High School diploma or GED required.
• One year of experience in a computerized environment with strong customer service.
• Typing speed of at least 35 words per minute.

Responsibilities

• Serve as the designated point of contact for all utility emergency responses and dispatch.
• Coordinate with law enforcement, responders, and jurisdictions during critical incidents.
• Operate central dispatch and triage for emergency and routine service calls.
• Document incident information and prepare detailed reports.

Skills

Emergency dispatch

Customer service

Multi-line phone systems

Mass notification systems

Education

High School diploma or GED

Tools

Typing 35 wpm

Job description

The City of Seattle's Seattle Public Utilities (SPU) Risk and Quality Assurance Division seeks two ORC Trainees to support emergency response coordination. As an ORC Operator, you will handle emergency communications, field coordination, and service calls, reporting to the ORC Manager and contributing to SPU's critical infrastructure operations.

Training will cover emergency response, dispatch, systems management, and documentation, with a focus on safety, equity, and effective communication