Emergency Dept Unit Secretary — Fast-Paced Hospital Support

Carle Health; Urbana (IL); On-site; USD 23,000 - 37,000; Full time

Job summary

Carle Health in Urbana, IL is seeking an Unit Assistant to provide clerical support in the Emergency Department, facilitating communication among departments, visitors, patients, medical staff and employees, and serving as a public relations liaison for the unit.

The role handles ED calls, patient admissions and discharges in EPIC, records EKGs and telemetry data, coordinates transport, and maintains paperwork and supplies to keep the department running smoothly.

Qualifications

• HS Diploma or GED required.
• Healthcare experience preferred.

Responsibilities

• Answer incoming calls for the Emergency Department.
• Manage patient admissions and discharges in the EPIC system.
• Complete data tracking and documentation for EKGs and telemetry boxes.
• Serve as a liaison between outside facilities, physicians, nursing staff, patients, and families.
• Collaborate with healthcare teams to coordinate patient care and communication.
• Maintain and replenish office and nursing station supplies.
• Complete and maintain administrative paperwork for ED staff.
• Schedule non-emergent patient transportation.
• Facilitate communication between hospital departments, clinics, and nursing units.
• Notify nursing staff of required tests, examinations, and significant patient concerns.
• Support communication between physicians, patients, families, and clinical staff.
• Initiate and document daily Level 1 Trauma and Medical Alert system testing.
• Send and receive items through the pneumatic tube system.
• Submit work orders for facility and equipment issues.
• Remove, label, and route broken equipment to appropriate locations for repair.
• Monitor and coordinate patient flow within the Emergency Department.
• Provide clerical and operational support to ensure efficient department workflows.
• Maintain accurate records and documentation within departmental systems.
• Support unit operations through effective communication and coordination of resources.

Skills

Healthcare experience

Education

High School Diploma or GED

Job description

Carle Health in Urbana, IL is seeking an Unit Assistant to provide clerical support in the Emergency Department, facilitating communication among departments, visitors, patients, medical staff and employees, and serving as a public relations liaison for the unit.

The role handles ED calls, patient admissions and discharges in EPIC, records EKGs and telemetry data, coordinates transport, and maintains paperwork and supplies to keep the department running smoothly.