Emergency Dept Technician

Hennepin Healthcare; Minneapolis (MN); On-site; USD 22,000 - 28,000; Part time

Job summary

Hennepin Healthcare is seeking an Emergency Department Technician to provide direct and indirect patient care under the supervision of licensed staff. You will support patient services, safety, privacy, and advocacy in a fast-paced ED setting at the main HCMC campus.

The role involves rotating shifts (days and overnights), 12-hour shifts, and every third weekend. Adequate training will be provided, including competency checks and EPIC documentation.

Qualifications

• Current CNA certification on Minnesota Nursing Assistant Registry.
• EMT/EMT-P certification.
• At least 12 months of direct patient care experience in a hospital, TCU, or SNF.
• Enrollment in a nursing program with one clinical rotation completed.

Responsibilities

• Develops positive working relationships with patients, families, and team members.
• Responds to patient call lights promptly and communicates needs.
• Adapts care to diverse patient populations while maintaining privacy and confidentiality.
• Performs rounds in collaboration with the RN.
• Reports patient/family concerns to nurses or RN supervisor.
• Maintains a safe environment for patients and staff.
• Completes mandatory training and participates in quality initiatives.
• Performs duties per orientation and competency requirements.
• Communicates changes in patient condition to the nurse.
• Assists with initial assessments and vital signs monitoring.
• Assists with procedures post-training under RN delegation.
• Aids patients with ADLs and transports within the hospital.

Skills

Team collaboration

Independent work

Customer service

Prioritization

Time management

Flexibility

Education

CNA certification (Minnesota NAR)

EMT/EMT-P certification

Clinical rotation in nursing program

Enrollment in nursing program

Tools

EPIC EHR

Job description

JOB DETAILS

• Department: Emergency Department
• FTE: .6 (48 hours per 2 week pay period)
• Workdays: varied including every third weekend
• Shift(s): rotating days and overnights
• Shift Length: 12 hour
• Location: main HCMC campus

Purpose of this position: The Emergency Department Technician provides direct and indirect patient care as delegated and directed by the licensed staff. This is accomplished through the job components of patient services, role modeling, quality/resource stewardship and patient advocacy/customer service.

RESPONSIBILITIES

• Using principles of Patient & Family Centered Care, develops and maintains a positive working relationship with patients and family, team members, department and medical center personnel
• Responds to patients call lights in a timely manner, identifies patient needs, and provides patients with appropriate response or communicates needs to appropriate team members
• Adapts patient care activities respective to varying patient population to adhere to hospital the mission, vision, values, and essential behaviors. Maintains patient privacy and confidentiality at all times
• Performs intentional rounding in collaboration with the RN
• Reports patient/family complaints to primary nurse, charge nurse, or RN Supervisor
• Maintains safe environment for patients and fellow team members including use of organizational communication routes/devices
• Completes all mandatory hospital and unit-based requirements for the position by due date. Participates in staff meetings, training, and quality improvement initiatives
• Performs clinical duties as defined in orientation packet (skills checkoff), and through required competency
• Communicates any changes or pertinent information related to the patient’s physical appearance and attitude, I & O, vital signs, and point-of-care testing to the nurse. Records which nurse was notified for all abnormal results
• Assists with initial patient assessments and ongoing vital sign monitoring. Applies monitoring equipment and obtains vital signs
• May perform various technical procedures after training, competency validation, and upon delegation from a Registered Nurse, such as phlebotomy, wound care/splinting, point-of-care testing, patient decontamination, foley catheter insertion/removal, specimen collection, and IV insertion/removal
• Assists patients with activities of daily living (ADLs), such as bathing, toileting, ambulation, and feeding
• Transports patients safely within the hospital
• Prepares rooms for incoming patients. Set up, clean, and stock medical equipment and procedure trays
• Ensures infection control practices are followed consistently
• Maintains accurate and timely records of care in the electronic medical record
• Performs other duties as assigned

QUALIFICATIONS

Minimum Qualifications

• Current certification on the Minnesota Nursing Assistant Registry with 6 months of experience in a health care setting
• And/or-
• EMT/EMT-P Certified
• And/or-
• At least 12 months of direct patient care experience in a hospital, TCU or Skilled Nursing facility
• Enrolled in a nursing program and completion of one 1 clinical rotation

Preferred Qualifications

• High school graduate or equivalent
• Training/equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P
• Current student (enrolled) in a 4-year RN program
• Experience with EPIC and/or similar electronic health record system
• One year Nursing Assistant experience in a similar (hospital) setting
• Knowledge of medical terminology
• Previous phlebotomy experience

Knowledge/ Skills/ Abilities

• The ability to establish effective relationships with health care team
• Ability to work independently
• Customer service experience
• Ability to prioritize and organize tasks in a fast-paced environment
• Ability to perform job duties that meet departmental performance expectations as well as organizational standards related to quality, accuracy, productivity, patient & family centered care, customer service, etc

License/Certifications

• Current certification in Basic Life Support (BLS) or must be obtained prior to orientation completion