Emergency Dept Technician

Hennepin County Medical Center; Minneapolis (MN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

Union/Non Union

Job summary

Hennepin Healthcare in Minneapolis seeks an Emergency Department Technician to provide direct patient care under licensed staff. The role supports patient services, privacy and advocacy, and works within a fast-paced ED environment on a rotating day/night schedule at the main HCMC campus.

Responsibilities include patient monitoring, rounds with RN, phlebotomy possible after training, and collaboration with the care team.

Qualifications

• Current Minnesota Nursing Assistant Registry certification with 6 months of experience.
• EMT/EMT-P Certified.
• At least 12 months of direct patient care experience in a hospital, TCU or Skilled Nursing facility.
• Enrolled in a nursing program and completion of one clinical rotation.
• High school graduate or equivalent.
• Training/equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P.
• Current student in a 4-year RN program.
• Experience with EPIC and/or similar electronic health record system.
• One year Nursing Assistant experience in a similar (hospital) setting.
• Knowledge of medical terminology.
• Previous phlebotomy experience.
• Current certification in Basic Life Support (BLS) or must be obtained prior to orientation completion.

Responsibilities

• Develops and maintains positive relationships with patients, families, and staff.
• Responds to patient call lights promptly and communicates needs.
• Adapts patient care activities to patient population.
• Performs rounding in collaboration with the RN.
• Reports patient/family complaints to nursing leadership.
• Maintains safe patient environment and uses communication tools effectively.
• Completes mandatory trainings and participates in quality initiatives.
• Performs clinical duties as defined by orientation and competency.
• Notifies nurse of changes in patient condition and records vitals.
• Assists with initial assessments and vital sign monitoring.
• May perform phlebotomy, wound care, IV care, and specimen collection after training.
• Assists patients with ADLs and mobility.
• Transports patients within the hospital.
• Prepares rooms, stocks equipment and maintains infection control.
• Maintains accurate records in EMR.
• Performs other duties as assigned.

Skills

Patient care

Communication

EPIC

Teamwork

Education

High school graduate

Nursing program student

4-year RN prep

Tools

EPIC

Job description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Emergency Department

FTE: .6 (48 hours per 2 week pay period)

Workdays: varied including every third weekend

Shift(s): rotating days and overnights

Shift Length: 12 hour

Location: main HCMC campus

Purpose of this position: The Emergency Department Technician provides direct and indirect patient care as delegated and directed by the licensed staff. This is accomplished through the job components of patient services, role modeling, quality/resource stewardship and patient advocacy/customer service.

RESPONSIBILITIES

• Using principles of Patient & Family Centered Care, develops and maintains a positive working relationship with patients and family, team members, department and medical center personnel
• Responds to patients call lights in a timely manner, identifies patient needs, and provides patients with appropriate response or communicates needs to appropriate team members
• Adapts patient care activities respective to varying patient population to adhere to hospital the mission, vision, values, and essential behaviors. Maintains patient privacy and confidentiality at all times
• Performs intentional rounding in collaboration with the RN
• Reports patient/family complaints to primary nurse, charge nurse, or RN Supervisor
• Maintains safe environment for patients and fellow team members including use of organizational communication routes/devices
• Completes all mandatory hospital and unit-based requirements for the position by due date. Participates in staff meetings, training, and quality improvement initiatives
• Performs clinical duties as defined in orientation packet (skills checkoff), and through required competency
• Communicates any changes or pertinent information related to the patient's physical appearance and attitude, I & O, vital signs, and point of care testing to the nurse. Records which nurse was notified for all abnormal results
• Assists with initial patient assessments and ongoing vital sign monitoring. Applies monitoring equipment and obtains vital signs
• May perform various technical procedures after training, competency validation, and upon delegation from a Registered Nurse, such as phlebotomy, wound care/splinting, point-of-care testing, patient decontamination, foley catheter insertion/removal, specimen collection, and IV insertion/removal
• Assists patients with activities of daily living (ADLs), such as bathing, toileting, ambulation, and feeding
• Transports patients safely within the hospital
• Prepares rooms for incoming patients. Set up, clean, and stock medical equipment and procedure trays
• Ensures infection control practices are followed consistently
• Maintains accurate and timely records of care in the electronic medical record
• Performs other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Current certification on the Minnesota Nursing Assistant Registry with 6 months of experience in a health care setting

-And/or-

• EMT/EMT-P Certified

-And/or-

• At least 12 months of direct patient care experience in a hospital, TCU or Skilled Nursing facility

And/or-

• Enrolled in a nursing program and completion of one 1 clinical rotation

Preferred Qualifications:

• High school graduate or equivalent
• Training/equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P
• Current student (enrolled) in a 4-year RN program
• Experience with EPIC and/or similar electronic health record system
• One year Nursing Assistant experience in a similar (hospital) setting
• Knowledge of medical terminology
• Previous phlebotomy experience

Knowledge/ Skills/ Abilities:

• The ability to establish effective relationships with health care team
• Ability to work independently
• Customer service experience
• Ability to prioritize and organize tasks in a fast-paced environment
• Ability to perform job duties that meet departmental performance expectations as well as organizational standards related to quality, accuracy, productivity, patient & family centered care, customer service, etc

License/Certifications:

• Current certification in Basic Life Support (BLS) or must be obtained prior to orientation completion

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 0.60 (48 hours per pay period)

Shift Detail: Day, Night, Every 3rd Weekend, Rotating

Job Level: Staff

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Union

Min: $22.80

Max: $29.23

Job Posting: Aug-14-2026