Emergency Dept Patient & Family Experience Advocate

Cincinnati Children's; Cincinnati (OH); On-site; USD 31,000 - 39,000; Part time

Job summary

Cincinnati Children’s is seeking a part-time team member for the Burnet Campus Emergency Department Administration. This 0.6 FTE role (Evening shift) emphasizes patient and family interactions, support services, and ED operations.

You will work closely with nurses, protective services, and leadership to improve the patient experience. The job requires a bachelor’s degree or equivalent experience and 5+ years in a related field.

Qualifications

• Bachelor’s degree in a related field OR equivalent combination of education and experience
• 5+ years of work experience in a related job discipline

Responsibilities

• Build trusting relationships with patients and families throughout their Emergency Department experience.
• Provide compassionate support, reassurance, and emotional comfort during times of stress, uncertainty, or crisis.
• Conduct proactive rounds in waiting areas and patient rooms to assess patient and family needs.
• Serve as a consistent point of contact for families while helping them understand the flow of the Emergency Department experience.
• Assist families with navigating hospital resources, visitor expectations, and support services.
• Partner closely with Emergency Department staff, Charge Nurses, Protective Services, Patient Services, and leadership teams.
• Foster positive relationships among patients, families, and healthcare team members.
• Promote patient and family-centered care practices and advocate for the patient and family voice.
• Participate in process improvement initiatives focused on enhancing patient and family experiences.
• Gather patient and family feedback in real time and identify common themes or opportunities for improvement.
• Document interactions, concerns, and engagement activities as appropriate.
• Assist in tracking and communicating patient experience trends that support quality and operational improvements.
• Contribute ideas and recommendations to improve patient, family, and staff experiences within the Emergency Department.

Education

Bachelor’s degree in a related field OR equivalent combination of education and experience

Job description

Cincinnati Children’s is seeking a part-time team member for the Burnet Campus Emergency Department Administration. This 0.6 FTE role (Evening shift) emphasizes patient and family interactions, support services, and ED operations.

You will work closely with nurses, protective services, and leadership to improve the patient experience. The job requires a bachelor’s degree or equivalent experience and 5+ years in a related field.