Emergency Department UC

MHS Brown University Health Taunton; United States; On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health is seeking a per diem receptionist on the nursing unit to support physicians and patients. You will handle calls, messages and chart initiation while coordinating with the interdisciplinary team to ensure smooth patient flow and care delivery.

Responsibilities include order transcription under RN supervision, maintaining unit supplies, and communicating timely updates to staff. Requires a high school diploma and strong communication skills.

Qualifications

• Preferred clerical/administrative experience.
• Engages in ongoing development through inservices and training.
• Attends staff meetings and inservices and/or reviews documentation as required.
• Assists in orientation of others and participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.

Responsibilities

• Transcribes and transmits physician's orders to appropriate areas under supervision.
• Demonstrates competence as a receptionist on the nursing unit and communicates with physicians, departments, patients and visitors.
• Answers telephones, takes messages and relays them promptly.
• Receives, places and transfers calls using proper telephone etiquette.
• Handles information requests with courtesy, accuracy and timeliness.
• Collaborates with the interdisciplinary team to meet patient and unit goals.
• Manages unit stock inventory and ensures supplies are on hand.
• Adapts to workload changes and maintains chart organization.
• Initiates patient charts on admission and maintains order in records.
• Follows all forms and demonstrates accuracy in crises and emergencies.
• Communicates treatments, results and patient conditions to the RN in a timely manner.

Skills

Clerical/administrative experience

Attention to detail

Communication skills

Education

High school diploma/GED

Job description

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

Responsibilities

• Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients

Minimum Qualifications

• Preferred previous clericaldministrative experience
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.

Education

High school diploma/GED equivalent

Pay Range: $18.25-$26.58

Location: Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type: Per Diem

Work Shift: Variable

Driving Required: No

Union: 1199 Seiu United Healthcare Workers East

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.