Emergency Department Hospital Security Officer

University of Iowa; Iowa City (IA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Hospital Security Officer to ensure a safe environment in the Emergency Department. This role involves providing exceptional customer service, conducting security checks, and assisting medical staff during critical situations. The ideal candidate will have experience in security or law enforcement, strong communication skills, and the physical ability to perform essential duties. Join a dynamic team where your contributions will make a significant impact on the safety and well-being of patients and staff. This is a fantastic opportunity to grow within a supportive environment while making a difference in the community.

Benefits

Paid Vacation

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Plan Contributions

Qualifications

• Two years of experience in security, safety, or law enforcement.
• Ability to obtain IAHSS certification within 6 months.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Conduct security checks and monitor special assignments.
• Assist medical staff with patients and families in crisis.

Skills

Customer Service

Communication Skills

Incident Investigation

Ability to Work in Extreme Weather

Physical Fitness

Education

High School Diploma

Post-High School Education in Security

Tools

Microsoft Office

Security Software Systems

Job description

Emergency Department Hospital Security Officer

The University of Iowa Health Care department of Safety and Security is seeking a Hospital Security Officer to perform duties needed to maintain a safe and secure environment in the Emergency Department for patients, visitors, and staff at the University of Iowa Hospitals and Clinics (UIHC). Officers considered for this position will be exclusively staffed in the Emergency Department at UIHC.

• Provide exceptional customer service to patients, visitors, and staff entering the hospital Emergency Department.
• Screen patients and visitors entering Emergency Department using appropriate technology and procedures.
• Coordinate lock down procedures.
• Assist medical staff with patients and families in crisis.
• Assist with wayfinding and information to patients, visitors, and staff.
• Perform security checks, patrol facility, and monitor special assignments.
• Collaborate with the medical care team in providing a safe and secure environment for patients, staff, and visitors.
• Act as a liaison to UIPD, law enforcement agencies, and EMS.
• Conduct incident investigations and provide documentation for analysis.
• Respond to issues related to door access control.
• Assist with traffic and parking in emergency room parking lot.
• Respond to and resolve emergency calls for service.
• Review security video surveillance for the Emergency Department and/or adjacent areas.
• Maintain a working knowledge of the security software systems that support the security plan for the Emergency Department.
• Assist hospital staff with escort of patients from the Emergency Department.
• Perform a service of assisting patients with their personal belongings or valuables.
• Provide effective oral and written communication.
• Maintain a working knowledge of institution policies and procedures and adhere to all institution policies and procedures.
• Ability to walk and climb stairs.
• Ability to lift and carry fifty pounds.
• Ability to work outside in extreme weather conditions.
• Ability to see and hear accurately in both day and nighttime conditions.
• Other duties as assigned to support the Safety and Security Department.

Percent of Time: 100%
Schedule: 2nd and 3rd shift
Starting Salary: $18.35/hour plus shift differential and potential overtime.

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.

MINIMUM ELIGIBILITY REQUIREMENTS:

• Two years’ experience in security and safety, or fire safety, or law enforcement; or
  • One year of post-high school education related to security and safety and one year of experience in security and safety; or
  • Two years of post-high school education related to security and safety.
• Possession of appropriate driver’s license and ability to meet UI Fleet Safety Standards.
• Ability to obtain basic certification from International Association for Healthcare Security and Safety (IAHSS) within 6 months of hire and maintain certification for duration of employment.

Key Training/Compliances:

• IAHSS Basic Online Course to be completed within 6 months of start date.
• Management of Aggressive Behavior (MOAB) 8 hour - to be completed in first 90 days.
• Health Safety Professional (HSP) - to be completed in first 90 days.
• Two years of customer service experience.
• Proficiency in Microsoft Office computer software applications (i.e. Word, PowerPoint, Excel, etc).
• Exceptional written and verbal communication skills.

Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. With additional questions, please reach out to [e-mail].

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail].