Emergency Department Family Experience Liaison

Children's Wisconsin; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking an enterprise wide experience liaison for the Emergency Department/Trauma Center. You will promote exceptional experiences for children and families, supporting the wait experience with information and resources.

Under supervision, you will provide comfort items, assist in maintaining waiting room cleanliness, and collaborate with care teams to ensure compassionate, patient-centered service in a fast-paced environment.

Qualifications

• High School graduate or GED or HSED required.
• 1+ years customer service experience, including conflict management.
• Experience in an Emergency Department preferred; de-escalation skills beneficial.
• Excellent communication and interpersonal abilities; ability to work independently or in a team.

Responsibilities

• Serve as enterprise wide experience liaison in EDTC to promote exemplary patient experience.
• Provide information and resources to patients and families, aiding wait experience.
• Distribute comfort items and distractions to patients and families.
• Help maintain cleanliness of waiting room areas and support staff as needed.

Skills

Customer service

Conflict management

De-escalation

Critical thinking

Communication

Interpersonal skills

Teamwork

Computer systems

Education

High School/GED/HSED

Tools

Computer systems

Job description

Children’s Wisconsin is seeking an enterprise wide experience liaison for the Emergency Department/Trauma Center. You will promote exceptional experiences for children and families, supporting the wait experience with information and resources.

Under supervision, you will provide comfort items, assist in maintaining waiting room cleanliness, and collaborate with care teams to ensure compassionate, patient-centered service in a fast-paced environment.