Emergency Department Clerical

Kaiser Permanente; Ontario (CA); On-site; CAD 35,000 - 47,000; Full time

Job summary

KAISER Emergency Department Clerical in Ontario, CA registers patients, answers calls, directs visitors and maintains department records. You will route information, document interpreter needs, and support smooth patient flow in a fast-paced ER.

Role emphasizes accurate patient identification, demographics verification, and coordination with admitting, radiology and other departments; on-call shifts and 24/7 ER operations require reliability.

Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital.
• Experienced computer user with knowledge of multiple computer programs.
• Typing speed of 20 wpm or faster.
• Excellent customer service and communication skills.

Responsibilities

• Receives and directs visitors, patients, staff and others.
• Answers inquiries about organization, facilities and services.
• Verifies patient identity and demographics; documents interpreter needs if required.
• Maintains Emergency Department log and routes forms/reports as needed.
• Provides telephone reception and directs information to appropriate staff.

Skills

Customer service

Communication skills

Typing 20 wpm

Medical receptionist experience

Tools

Multiple computer programs

Job description

Job Summary:

Registers patients, answers telephones, maintains department records & directs visitors.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Receives & directs visitors, patients, staff personnel & others

• Answers inquiries to include those concerning general organization, facilities & services

• Refers to others for further information or assistance as appropriate

• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers

• Will document, in KPHC, the need or not for Interpreter

• Provides telephone reception by routing information & messages to other individuals & follows through providing general information

• Answers telephone stating the department & their name

• Maintains the Emergency Department log

• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival

• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity

• Ask before entering a closed curtained area; introduction of self to the patient

• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint

• Prepares, processes & routes a variety of forms

• Prepares, processes & routes a variety of reports & distributes copies of documents as required

• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned

• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service

• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required

• Operates office machines such as the card making machine, computer, Xerox machine as required

• Calls for repairs as needed

• Requests paper charts, if needed & distributes appropriately

• Enters anticipated Ambulance arrivals into the Reddinet Computer

• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately

• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed

• Utilizes Easynet computer process

• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately

• Is responsible for maintaining & keeping their work area clean & stocked as needed

• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Basic Qualifications:

Experience

• Previous receptionist experience in a medical care setting, preferably an acute care hospital

• Experienced Computer user, knowledge of multiple computer programs

• Typing 20 wpm

• Excellent Customer Service Skills

• Excellent Communication Skills

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• N/A

Notes:

• On Call Clerical posting working all days shifts in ER which is a 24 hr 7 day a week department.

COMPANY: KAISER

TITLE: Emergency Department Clerical

LOCATION: Ontario, California

REQNUMBER: 1456841

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.