Unit Assistant - Temporary

Kaiser Permanente; Santa Clara (CA); On-site; USD 52,000 - 56,000; Part time

Job summary

Kaiser Permanente in California's Santa Clara region seeks an entry-level administrative support member for the nursing unit. You will handle transfers, discharges, supplies, and patient communications, acting as a unit resource for EMR questions.

You will greet patients, coordinate discharge times, and assist with record maintenance. Part-time, on-site role with potential weekend coverage and fast-paced hospital setting.

Qualifications

• High School Diploma or GED required.
• Proficiency with Windows-based software and basic PC skills.
• Typing speed of 25 wpm or more.
• Basic reading/writing of English medical documents.

Responsibilities

• Support and coordinate administrative activities for the nursing unit.
• Process transfers and discharges using the ADT in the EMR.
• Answer and route telephone calls; manage supplies and equipment.
• Assist with discharge coordination and patient/family communications.
• Prepare discharge packets and maintain unit equipment.
• Greet patients and families; support unit staff with IT/EMR questions.

Skills

Windows OS

Typing 25 wpm

PC navigation

Customer service

Labor Management env.

Medical terminology (preferred)

Education

High School Diploma/GED

Tools

ADT system

EMR system

Job description

Job Summary

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units.

• Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record.
• Answers and appropriately routes internal and external telephone calls.
• Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system.
• Answers call system from nurses station; follows up with patient and/or family as appropriate.
• Makes follow-up appointments for patients as necessary.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Prepares discharge packets and other documents for patients (including maternal/baby).
• Maintains the units business equipment, including maintaining appropriately charged wireless carts.
• Arranges for special maintenance or repair of the units business equipment.
• Updates the units white board (this function may be eliminated).
• Maintains the Minimum Record.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Acts as greeter for the unit, greeting new patients and their families.
• Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.
• Initiates units downtime procedures when necessary.
• Communicates with other units/departments.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.
• Performs other related duties as assigned.

Job Summary

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units.

Essential Responsibilities

• Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record.
• Answers and appropriately routes internal and external telephone calls.
• Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system.
• Answers call system from nurses station; follows up with patient and/or family as appropriate.
• Makes follow-up appointments for patients as necessary.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Prepares discharge packets and other documents for patients (including maternal/baby).
• Maintains the units business equipment, including maintaining appropriately charged wireless carts.
• Arranges for special maintenance or repair of the units business equipment.
• Updates the units white board (this function may be eliminated).
• Maintains the Minimum Record.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Acts as greeter for the unit, greeting new patients and their families.
• Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.
• Initiates units downtime procedures when necessary.
• Communicates with other units/departments.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.
• Performs other related duties as assigned.

Grade 220

Basic Qualifications

• N/A

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements

• Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Typing 25 wpm.
• Ability to read and comprehend complex instructions, correspondence, and medical record documents in English.
• Ability to write simple correspondence using email.
• Working knowledge of computer applications to include Windows 95/97, 2000 or Windows NT is required.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Preferred Qualifications

• Medical Terminology Certificate Preferred

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: California,Santa Clara,Santa Clara Hospital

Scheduled Weekly Hours: 32

Shift: Day

Workdays: Wk1: Tue, Wed, Fri, Sat; Wk2: Sun, Tue, Wed, Thu **Expected length of employment up to 3 months *Scheduled days and hours are dependent on departmental needs and may include holidays and weekends.

Working Hours Start: 07:00 AM

Working Hours End: 03:30 PM

Job Schedule: Part-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Temporary

Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West

Job Level: Entry Level

Department: Santa Clara Homestead Hospital - Emergency - 0206

Pay Range: $38.92 - $40.95 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.