Emergency Communications Specialist - WMCG Augusta - Full Time Mid-shift

Wellstar Health System; Magnolia (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

Wellstar Health System seeks a dedicated Emergency Communications Dispatcher to respond to calls from physicians, EMS providers, and hospital personnel. The role includes dispatching AirCare and coordinating emergency patient referrals, while maintaining meticulous records and ensuring effective two‑way radio communications with helicopters, ambulances, and ED staff.

Responsibilities include triaging emergencies, following established policies, and serving as a liaison to ensure timely, accurate

Qualifications

• High School Diploma or GED required.
• Certifications required at hire: EMT-Basic or EMT-Intermediate or EMT-Advanced or NREMT or Paramedic, and BLS or ARC-BLS or BLS-I.

Responsibilities

• Responds to calls for Emergency Communications Center (ECC) and coordinates emergency patient referrals and transportation.
• Triages calls and dispatches according to ECC policies and procedures to ensure patient safety.
• Maintains accurate call logs, collects demographic data, and updates the ECC database in real time.
• Acts as liaison between referring physicians, EMS providers, and hospital staff to ensure timely and accurate communications.

Skills

EMS jargon familiarity

Two-way radio operation

Education

High School Diploma or GED

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

Responds to calls into the Emergency Communications Center (ECC), from referring physicians, AUMC physicians, pre‑hospital (EMS) providers, and other medical personnel in an efficient and customer‑oriented manner; and to assist in communications and coordination of emergency patient referrals and transportation, both entering and in some circumstances, leaving our hospital. The secondary responsibility of this position includes but is not limited to the facilitation of communications within the Emergency Department and with consulting physicians, communicating via radio with helicopters, transport teams, and ambulances; including receiving patient information, completing documentation, and directing calls appropriately based on predetermined criteria. This role is also responsible for the dispatch of AU Health AirCare critical care transport teams, providing in‑flight communications and plots flight‑following locations on a map for helicopters or ambulances.

Core Responsibilities and Essential Functions:

With the aid of a computerized database, responds to calls from various AUMC constituents (referring physicians, pre‑hospital providers, AUMC physicians, aero medical transport providers, and various other healthcare providers) and from AUMC personnel requesting information. Make appropriate decisions based upon the problem presenting. Triages emergency calls and dispatches according to written policies and procedures of the AUMC ECC. Ensures the safety of AirCare flight crews by being responsible for AirCare dispatching, flight following, and tracking.
Collects accurate and complete data that is legibly recorded on Call Record Forms. Enters data accurately and timely into the computer database. Dispatches all calls efficiently and professionally. Triages emergency calls and dispatches according to written policies and procedures of the AUMC ECC. Maintains a database for all users of the ECC by gathering, updating, and maintaining control of information specific to each referring hospital and physician, AUMC physicians, services, and programs available at AUMC.
Collects and relays pertinent patient demographic information and patient condition to transport crews and receiving services at AUMC. Tracks, monitors, and records call by maintaining call logs and documentation of patient information with accuracy to management. Works with Admissions to ensure patient information is entered into all systems timely and the patient’s medical record number can be obtained for reference in the ECC database.
Acts as a liaison between referring physicians, AUMC physicians, Emergency transportation and aeromedical service providers, and AUMC specialty transport teams to ensure timely, efficient, friendly, and accurate communication between all parties. Successfully uses the patching capability of radio equipment to connect pre‑hospital EMS and AEMS providers with ED physicians and nurses. Maintains familiarity with the dispatch protocols and radio communications of various EMS and law enforcement providers to allow effective two‑way radio communications to request helicopter services.
Uses professional language and appropriate professional jargon for communicating by two‑way radio with ground ambulances, air ambulance crews and pilots, and internal ED radio communications equipment. Successfully uses the patch capability of radio equipment to connect pre‑hospital EMS and AEMS providers with ED physicians and nurses. Adheres to FCC Guidelines and laws for operating radio transmitters. Maintains familiarity with the dispatch protocols and radio communications of various EMS and law enforcement providers.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma General or GED General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or EMT-ADV - EMT-Advanced or NREMT - NREMT or PARA - Paramedic
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s):

Required Minimum Experience:

Less than 1 year direct patient care in a hospital or EMS field or as an EMS Dispatcher Required

Required Minimum Skills:

Familiar with professional jargon used by EMS professionals, and aircraft pilots
Experience operating two‑way radio equipment

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.