Emergency Communications Specialist – Shift Supervisor

Washington County; Texas; On-site; USD 59,000 - 69,000; Full time

Job summary

Washington County seeks an Emergency Communications Specialist – Shift Supervisor to oversee dispatch operations and ensure effective communication during emergencies. This full-time role includes a comprehensive benefits package and aims to coordinate public safety responses while supervising staff. Applicants should have a high school diploma and relevant dispatch experience.

Benefits

Paid Personal Hours

Paid Vacation Hours

Healthcare Coverage

Tuition Reimbursement Assistance

Qualifications

• Experience as an Emergency Communications Specialist.
• Obtain emergency dispatcher certifications within a year.
• Training in supervision and incident management.

Responsibilities

• Coordinate emergency and non-emergency calls.
• Supervise the Emergency Communications Specialists.
• Maintain accurate records and communications protocols.

Skills

Supervise

Evaluate

Communication

Education

High School Diploma or GED

Tools

Computer Applications

Job description

Emergency Communications Specialist – Shift Supervisor

• Emergency Communications
• Washington County

Deadline: 06/17/2025 04:00 PM

Job Description:

While other Employers might offer competitive pay, Washington County Government offers a full, comprehensive compensation package worthy of your time and talents.

Please take a look at what you can expect to earn as an Emergency Communications Specialist – Shift Supervisor during your first year as a full time Employee with Washington County Government:

• Sixty (60) Paid Personal Hours
• Eighty (80) Paid Vacation Hours
• Fourteen (14) Paid Holidays
• One Hundred & Twenty (120) Paid Sick Hours
• County and Employee funded Healthcare including Health, Prescription, Dental and Vision Coverage
• County Paid Employee Assistance Plan
• County Paid Life Insurance
• County Paid Accidental Death and Dismemberment Insurance
• County Paid Short Term Disability Insurance
• County Paid Long Term Disability Insurance
• Up to $2,500.00 Annual Tuition Reimbursement Assistance
• County and Employee funded Defined Pension Plan
  • Vested in just five (5) years.
  • Credit for Prior Active Military Service and Unused Paid Sick Days.
• An Annual Salary of $59,197 starting..

If our Emergency Communications Specialist – Shift Supervisor comprehensive compensation package interests you, please continue reading through our job posting to learn more about the position’s duties, responsibilities, prerequisites, etc. and apply online today.

JOB TITLE: Emergency Communications Specialist – Shift Supervisor GRADE: 12

DEPARTMENT: Department of Emergency Communications FLSA STATUS: Non-Exempt

REPORTS TO: Operations Manager

GENERAL RESPONSIBILITIES:

Lead supervisory position responsible for the coordination of activities necessary for the processing of emergency and non-emergency calls for public safety services; timely, accurate and courteous deployment of appropriate fire/EMS/law enforcement personnel and apparatus to the location of emergencies; and generation and maintenance of necessary computer and written records.

ESSENTIAL TASKS:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Supervise and direct the activities of the Emergency Communications Specialists.
• Maintain a journal in CAD of activity occurring during the shift and verbally relay events of significance to the oncoming Shift Supervisor.
• Receive “call-ins” for sick leave requests, advise the appropriate management staff, and conduct departmental procedures for filling the shift.
• When directed by management staff, assist with evaluating complaints filed against the Emergency Communications Center.
• Maintain an understanding of, and familiarity with, Hagerstown Police Department, Washington County Sheriff’s Office and Standard Operating Procedures relating to emergency communications.
• Maintain an understanding of, and familiarity with, Washington County Emergency Communications Standard Operating Procedures.
• Maintain a thorough knowledge of the proper operation of the primary equipment used by emergency communications personnel.
• Maintain a thorough knowledge of the proper setup and operation of all back-up systems used by emergency communications personnel.
• With the assistance of the other Supervisors, Information Technology Administrator, and Professional Services Administrator, complete and conduct performance evaluations on Emergency Communications Specialists.
• Prepare correspondence regarding personnel under his/her supervision including commendations and/or counseling sessions, forwarding the documents to the Operations Manager and Deputy Director of Emergency Communications.
• Disseminate new and/or updated procedural information to emergency communications personnel.
• Receive and forward first step grievances to the Operations Manager.
• Provide the Operations Manager and “IT” with reports of equipment malfunction, frequency problems, significant activity, etc. and any action(s) taken to correct the problem.
• Assist with Emergency Communications Specialists’ workload during periods of significantly increased activity.
• Assist with initial and recurring training of Emergency Communications Specialists.
• Assist with Emergency Communications Specialists’ quality assurance reviews/improvement plans.
• Perform duties and/or tasks assigned by the Deputy Director of Emergency Communications and/or Operations Manager.
• Delegate appropriate tasks and follow-up actions to subordinates.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to effectively supervise, evaluate and direct the work performance of staff members.
• Specialized training and proficiency in two or more of the following areas: emergency medical, fire, and/or police dispatch, emergency communications training, etc.
• Ability to pass a comprehensive background investigation including, but not limited to, a physical exam, alcohol and drug screening, and a polygraph or other truth verification examination.
• Ability to work with sensitive/confidential information and ability to maintain confidentiality of such information.
• Proficient use of computer applications (spreadsheet, word processing, computer-aided dispatch software, etc.).
• Excellent oral and written communication skills.
• Ability to coordinate activities with multiple agencies, public and private officials and the media.
• Multi-tasked and able to make decisions and process information while performing many communication functions.

EDUCATION AND EXPERIENCE:

• Accredited high school diploma or equivalency.
• Progressive experience as an Emergency Communications Specialist.
• Obtain and maintain national Emergency Medical, Fire & Police Dispatch and Emergency Telecommunicator certifications, Communications Training Officer Certification and Emergency Dispatch Quality Assurance Specialist within one (1) year of employment.
• Training in supervision skills, National Incident Management System (IMS/ICS) and valid certification in cardiopulmonary resuscitation/AED.
• Ability to effectively supervise, evaluate and direct the work performance of staff members.
• Specialized training and proficiency in one or more of the following areas: emergency medical, fire, and/or police dispatch, emergency communications training, etc.
• Ability to pass a comprehensive background investigation including, but not limited to, a physical exam, alcohol and drug screening, and a polygraph or other truth verification examination.
• Ability to work with sensitive/confidential information and ability to maintain confidentiality of such information.
• Proficient use of computer applications (spreadsheet, word processing, computer-aided dispatch software, ).
• Excellent oral and written communication skills.
• Ability to coordinate activities with multiple agencies, public and private officials and the media.
• Multi-tasked and able to make decisions and process information while performing many communication functions.

A comparable amount of training and experience may be substituted for the minimum qualifications.

PHYSICAL REQUIREMENTS:

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone (wearing and using a headset) and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and related equipment, such as, but not limited to a personal computer, calculator, copier, and fax machine. Ability to pass pr-employment Audiogram Test and Psychological Evaluation.

SPECIAL REQUIREMENTS:

• Possession of valid driver’s license.
• Available for varied work hours as needed and available for on-call basis for emergency situations.
• This position is subject to random drug and alcohol testing.
• This position is considered essential personnel

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks.

Revised: 12/2016; 12/2018; 1/2019; 04/2024; 09/2024

Washington County is an Equal Opportunity Employer. Individuals requiring special accommodations or assistance are requested to contact the Human Resources Department at 240-313-2350, Voice or TDD (D/HH use 711) M/F/H/V.

DEADLINE FOR FILING APPLICATIONS WITH HUMAN RESOURCES:

Tuesday June 17 th , 2025 @ 4:00 PM

Ready to get started? Apply for the Emergency Communications Specialist – Shift Supervisor position now!

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Job Application Information

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

INSTRUCTIONS: Applications are only accepted for posted positions. All applicants must provide a complete application for each position.

For more information contact:
WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. WASHINGTON ST., Room 2300
HAGERSTOWN, MD 21740-4735
Telephone: [phone]
Fax: [phone]
Deaf and Hard of Hearing Call 7-1-1 for MD Relay

Do you feel you can perform all the functions related to the job? Yes No

Are you willing to take a physical examination? Yes No

Positions that involve working with minors require finger-printing and a background check. Are you willing to complete? Yes No

Are you willing to undergo an alcohol and/or drug test? Yes No

Have you ever applied for employment with Washington Co.? Yes No

Have you ever been employed with Washington Co.? Yes No

If you have been employed with Washington County:

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If yes, how many points?

Education & Training

Do you have a high school diploma or GED? Yes No

If not, what is the highest grade completed?

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Other Qualification Details

General Information

INSTRUCTIONS: The information listed below must be completed by all applicants. Failure to complete this information truthfully may result in disqualification from consideration for County employment. Affirmative responses to these questions will not automatically exclude you from employment consideration. Applicants may attach additional sheets if necessary:

Have you had any disciplinary actions taken against you by any previous employer? No Yes

Please describe the facts and circumstances:

Have you ever been discharged or asked to resign from any position for any reasons other than disability? No Yes

If yes, please explain.

Employment & Training

Employer 1

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Did you supervise other employees? Yes No

Job Titles of Those You Supervised

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Employer 2

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Job Titles of Those You Supervised

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Employer 3

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Job Titles of Those You Supervised

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Each applicant is required to provide 3 references

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Phone

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Pre Employment Statement

PRE-EMPLOYMENT STATEMENT

READ CAREFULLY BEFORE SUBMITTING FORM

I certify that, if employed, I will produce documents to establish that I am legally able to work in the United States. I understand that a final employment offer is contingent upon completion of INS Form I-9 and receipt of acceptable documentation at the time of hire.

In the event that I am provided a conditional offer of employment, I consent to taking an employment physical examination to include an alcohol and drug screen and such future physical examinations as may be lawfully required by the County. I authorize the County to contact my previous employers, if necessary, and obtain employment information from them, and to further investigate the truthfulness of my application, including review of my motor vehicle record and such future periodic review as may be lawfully required by the County.

I certify that answers given herein are true to the best of my knowledge.

I understand further that any false answers or statements or misleading omissions made by me on this application, in any interview for employment, in connection with the above mentioned investigation, or in any physical examination shall be sufficient grounds for my rejection as a candidate for employment or for immediate discharge, if discovered after my hiring.

I AGREE THAT EMPLOYMENT WITH WASHINGTON COUNTY IS AN “AT-WILL” EMPLOYMENT RELATIONSHIP. AT-WILL EMPLOYMENT MEANS THAT EITHER THE EMPLOYER OR THE EMPLOYEE MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME FOR ANY REASON, WITH OR WITHOUT NOTICE, AND WITH OR WITHOUT CAUSE. I ALSO AGREE THAT NO REPRESENTATION BY ANY COUNTY OFFICIAL OR SUPERVISOR AND THAT NO PROVISION OF THE EMPLOYEE HANDBOOK, ANY PERSONNEL REGULATION OR ANY OTHER EMPLOYMENT RELATED PRACTICE OR PROCEDURE, ORAL OR WRITTEN, SHALL BE EFFECTIVE TO CHANGE THE “AT-WILL” NATURE OF EMPLOYMENT WITH WASHINGTON COUNTY.

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Affirmative Action & Race Information

APPLICANT DATA RECORD

Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

As an employer, we comply with all government regulations and any applicable affirmative action responsibilities.

Solely to help us comply with any applicable government record keeping, reporting and other legal requirements, please fill out the Affirmative Action Survey below. We appreciate your cooperation.

This Affirmative Action Survey data, which you provide voluntarily, will be kept separate and confidential from this Application for Employment.

AFFIRMATIVE ACTION

Government agencies require periodic reports on the sex, ethnicity, disability, and veteran status of applicants. This data is for analysis and affirmative action only.

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Special Employment Notice to Disabled Veterans, Vietnam Era Veterans, and Individuals with Physical or Mental Handicaps

Government contractors are subject to 38 USC 2012 of the Vietnam Era Veterans Readjustment Act of 1974 which requires that they take affirmative action to employ and advance in employment qualified disabled veterans and veterans of the Vietnam Era, and Section 503 of the Rehabilitation Act of 1973, as amended, which requires government contractors to take affirmative action to employ and advance in employment qualified handicapped individuals.

If you are a disabled veteran, or have a physical or mental handicap, you are invited to volunteer this information. This information will be treated as confidential. Failure to provide this information will not jeopardize or adversely affect your consideration for employment.

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FMCSA

FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse

I hereby provide consent to Washington County Board of Commissioners to conduct a full query of the FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse ( Clearinghouse) to determine whether drug or alcohol violation information about me exists in the Clearinghouse.

I understand that if the full query conducted by Washington County Board of Commissioners indicates that drug or alcohol violation information about me exists in the Clearinghouse, FMCSA will not disclose that information to Washington County Board of Commissioners without first obtaining additional specific consent from me.

I understand that Washington County Board of Commissioners will conduct annual limited queries as required by FMCSA.

I further understand that if I refuse to provide consent for Washington County Board of Commissioners to conduct a limited query of the Clearinghouse, Washington County Board of Commissioners must prohibit me from performing safety- sensitive functions, including driving a commercial motor vehicle, as required by FMCSA’ s drug and alcohol program regulations.

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