Emergency Communications Specialist - Multiple Vacancies - Bangor

State of Maine; Bangor (ME); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

13 paid holidays

12 days of sick leave

3+ weeks of vacation leave annually

Health Insurance Coverage

Dental Insurance

Retirement Plan

Job summary

The Department of Public Safety - Bureau of Emergency Communications in Augusta, ME is seeking an Emergency Communications Specialist to coordinate 911 responses, gather critical information, and dispatch responders with accuracy and speed. The role operates on a rotating schedule to ensure 24/7 coverage, including weekends, holidays, evenings and nights.

Qualified candidates must have a high school diploma or equivalent and demonstrate calm, decisive action under pressure while handling

Qualifications

• Graduation from high school or equivalent.

Responsibilities

• Acting as the first point of contact for people in need of help
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems
• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Education

High school diploma or equivalent

Job description

Department of Public Safety - Bureau of Emergency Communications

Job Class Code: 8600
Grade: 19 (Professional/Technical)
Salary: $26.88 - $35.74/Hour (Includes 30% stipend)
Location: Augusta, ME
Opening Date: August 27, 2026
Closing Date: September 11, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Lights flashing...Sirens blaring...Emergency vehicles must be dispatched before they can help anyone...Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director. This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment. During the training period, the selected applicant must be available to work all 3 (three) shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

A typical day involves:

• Acting as the first point of contact for people in need of help
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems

To be successful, you must be able to:

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:

• Maine State Terminal Operator
• Emergency Telecommunicator
• Emergency Fire Dispatcher
• Emergency Medical Dispatcher (which includes CPR training)
• NexGen 9-1-1

Minimum qualifications:

• Graduation from high school or equivalent.

Contact information:

Questions about this position should be directed to Theresa Perry at [e-mail].

Benefits of working for the State of Maine:

• No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day.
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan - The State contributes the equivalent of 14.66% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

About us

Join Maine State Government and Make a Difference in Your Community

If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, there's a place for you here, and your work will have meaning.

Equal Opportunity Employer Statement

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.

Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.