Emergency Communications Specialist - 911 Dispatcher

City-of-Eugene,-or; Eugene (OR); On-site; USD 41,699 - 58,740; Full time

Benefits offered by this job

Bilingual pay

Job summary

City of Eugene is hiring Communications Specialists to operate at Central Lane 911 Communications Center in Eugene, OR. Roles include handling 911 and non-emergency calls, dispatching police, fire, and EMS, and advancing through a 2-tier training track to Communications Specialist 2.

Shifts are 10 hours, 24/7 coverage with a bilingual pay benefit up to 5% and comprehensive benefits. Applicants must meet minimum education and DPSST/EMD certifications.

Qualifications

• One year work experience in a fast-paced environment with data entry experience.
• High School diploma or GED; CPR, EMD, and DPSST certification within specified timelines.

Responsibilities

• Answer 911 and non-emergency calls for police, fire, ambulance, and other requests.
• Determine jurisdiction, dispatch appropriate units, and coordinate with responding agencies.
• Maintain familiarity with local geography and roads to ensure accurate dispatching.

Skills

Data entry

Multi-tasking

Attention to detail

Customer service

Communication

Education

High School diploma or GED

Tools

CPR Certification

EMD Certification

DPSST Telecommunicator Certification

Job description

City of Eugene is hiring Communications Specialists to operate at Central Lane 911 Communications Center in Eugene, OR. Roles include handling 911 and non-emergency calls, dispatching police, fire, and EMS, and advancing through a 2-tier training track to Communications Specialist 2.

Shifts are 10 hours, 24/7 coverage with a bilingual pay benefit up to 5% and comprehensive benefits. Applicants must meet minimum education and DPSST/EMD certifications.