911 Call-Taker/Dispatcher - Entry Level

BlueGreen Alliance Inc; Eugene (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Union representation

Bilingual pay benefit

Job summary

BlueGreen Alliance Inc in Eugene, Oregon is hiring a 911 Call‑Taker/Dispatcher. This role requires quick responses to various emergency situations and a strong customer service ethic. Candidates must have a high school diploma, CPR and EMD certifications.

The shift schedule includes four 10-hour shifts, including nights and weekends. Benefits are competitive and union representation is provided. Ideal candidates have experience in fast-paced environments and demonstrate strong decision-making.

Qualifications

• One year of work experience in a fast‑paced environment.
• CPR certification and EMD certification required.
• Basic Telecommunicator Certificate needed within 18 months.

Responsibilities

• Operate computer terminal and radio equipment.
• Answer 911 and non‑emergency calls.
• Make decisions on type of call and response.
• Evaluate information for jurisdiction and personnel.
• Transmit information to dispatcher as required.
• Familiarize with major streets and landmarks.
• Monitor emergency public safety activities.

Skills

Attention to detail

Customer service

Data entry

Decision-making

Education

High school diploma or GED

Job description

About the Position

Central Lane 911 is recruiting 911 Call‑Taker/Dispatchers. Our successful candidates will respond quickly and appropriately to emergency and non‑emergency situations, have great attention to detail, and provide unmatched customer service.

Schedule

The workweek consists of four 10‑hour shifts with three days off. Working nights, weekends, and holidays is required. Shifts:

• Early Days – 7:00 a.m. to 5:00 p.m.
• Late Days – 11:45 a.m. to 9:45 p.m.
• Early Nights – 4:45 p.m. to 2:45 a.m.
• Late Nights – 9:30 p.m. to 7:30 a.m.

Responsibilities

• Operate computer terminal equipment and radio/telephone transmitting and receiving equipment.
• Answer 911 and non‑emergency telephone calls for police, fire, ambulance, and other requests.
• Make decisions as to type of call, correct response, and responsible agency to respond to incident.
• Evaluate information to determine jurisdiction, equipment, and personnel to be dispatched.
• Transmit appropriate information to dispatcher or responsible jurisdiction as required.
• Study and maintain familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks in Lane County.
• Dispatch and monitor appropriate emergency public safety activities.

Qualifications

One year of work experience in a fast‑paced environment, including data‑entry experience.

High school diploma or GED.

Must possess or be able to obtain within three months of appointment the following:

• CPR (Cardiopulmonary Resuscitation) certification.
• EMD (Emergency Medical Dispatch) certification.
• Basic Telecommunicator Certificate (DPSST) within 18 months of appointment.

Background requirements:

• Pass police background investigation.
• No felony convictions.
• No Class A misdemeanor convictions within 24 months of application.
• Provide required documentation for background investigation.

Physical and psychological requirements:

• Pass psychological evaluation, physical assessment, and drug test.
• Pass hearing and visual acuity tests as required by DPSST standards.

Benefits

Competitive benefits offered by the City of Eugene. Union representation: Eugene Police Employees’ Association (EPEA). Bilingual pay benefit of up to 5% additional pay for required intermediate or advanced level competency in a language.

EEO Statement

The City of Eugene is committed to a respectful work environment and encourages applications from women, people with disabilities, and persons of color. The City complies with the Americans with Disabilities Act of 1990 and the Immigration Reform and Control Act of 1986.