Emergency Communications Specialist

Regional 911 Intake Solutions; Mallory (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Employee-assistance resources

Continuing education

Premium pay and other provisions vary

Job summary

Regional 911 Intake Solutions in Mallory, NY seeks Police Dispatcher professionals to support law enforcement operations. You will receive emergency and nonemergency calls, document locations and hazards, and assign calls to officers based on priority and procedures.

Ideal candidates have strong typing, clear radio communication, and the ability to learn jurisdictional geography. Training is provided; confidentiality and accuracy are essential in this role.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training.
• Experienced classifications may require prior police dispatch work and applicable certifications.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Communication skills

Radio communication

Geography knowledge

Education

High school diploma

Job description

Regional 911 Intake Solutions in Mallory, NY seeks Police Dispatcher professionals to support law enforcement operations. You will receive emergency and nonemergency calls, document locations and hazards, and assign calls to officers based on priority and procedures.

Ideal candidates have strong typing, clear radio communication, and the ability to learn jurisdictional geography. Training is provided; confidentiality and accuracy are essential in this role.