Emergency Communications Services Administrator

Ultipro; Minnesota; On-site; USD 48,000 - 63,000; Full time

Job summary

Ultipro in Center City, MN seeks an Emergency Communications Services Administrator to design, implement, and maintain public safety communications systems including 2-way radio, E-911, and PBX systems. This full-time on-site role reports to the Emergency Communications Services Director.

You will liaise with vendors, manage budgets and projects, train end users, and ensure reliable operation while coordinating with county agencies and regional/state committees.

Qualifications

• Excellent communications skills for consulting peers, end-users, and vendors.
• Ability to communicate effectively in verbal and written forms.
• In-depth knowledge of electronics and public safety communications systems including PBX.
• Ability to manage multiple projects and priorities.
• Ability to be a team player, assume leadership roles, and work independently.

Responsibilities

• Evaluate public safety communications needs and match with equipment.
• Liaise with vendors on development, purchase and installation of hardware/software.
• Provide system engineering, design, analysis and service for public safety systems.
• Report performance and maintain records of service provided for each user/department.
• Perform budget tracking and cost control within assigned area.

Skills

Communication

Verbal communication

Written communication

Electronics knowledge

Project management

Team leadership

Record keeping

Education

Two-year electronics certificate

Bachelor's degree in electronic engineering

Job description

Emergency Communications Services Administrator

Job Category: Enterprise Services

Requisition Number: EMERG001366

• Full-Time
• On-site

Locations

Showing 1 location

Center City, MN 55012, USA

Description

Open Until Filled
$34.89 to $45.95 DOQ

JOB TITLE: Emergency Communications Services Administrator

DIVISION: Emergency Communication Services

POSITION STATUS: Full-time; Appointed; Union

REPORTS TO: Emergency Communications Services Director

POSITION OBJECTIVE:

Performs a variety of complex communication system engineering, including design, implementation, and problem resolution. Repair and maintenance of a 2-way radio, Mobile Data Systems, E-911 systems and PBX type telephone systems.

SUPERVISION RECEIVED:

Works under the general direction of the Emergency Communications Services Director

SUPERVISION EXERCISED:

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluating the public safety communications needs of various County departments and match those needs with available equipment.
• Act as a liaison between the county and vendors on the development, purchase and installation of hardware and maintenance. This includes systems that are functional.
• Assists with contacts with various vendors and may purchase hardware, software, and other related equipment.
• Provide system engineering, design, analysis and service of public safety communications systems, including but not limited to, 2-way radio, E-911, mobile data, microwave back haul, PBX systems, etc.
• Evaluate hardware and software before and after purchase and report performance to appropriate personnel.
• Represent Chisago County on various Regional and State technical committees
• Employee is subject to call-out after hours in the case of a major system outage. And is on call for after-hours support.
• Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors expenditures in assigned area to assure sound fiscal control; assures effective and efficient use of budgeted funds, materials, facilities and time.
• Responsible for being a project manager, including budget tracking.
• Be a subject matter expert on all aspects of the Chisago County ARMER system.
• Provide Train the Trainer, training, to all end user agencies that are members of the Chisago County ARMER system.
• Create training materials to be used by all Chisago County ARMER users.
• Determines work procedures and expedites workflow, studies, and standardized procedures to improve efficiency of operations.
• Provide support to department/end-users:
  Maintains accurate and complete records of service provided for each user/department
  Responsible for troubleshooting and service of software or hardware related problems on all public safety communications systems.
  Answers questions and recommends solutions for all public safety communications systems problems.
  Interacts with service providers as needed.

15. Maintain accurate records of hardware and software equipment.

16. Must abide by all Chisago County Personnel Policies and Procedures and other related policies.

17. Maintains a cooperative work environment.

18. Performs other duties as required.

REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience

• Graduation from high school or equivalent.
• Requires a minimum of a two-year certificate in electronics specialty and 5 years’ experience in electronic systems, including public safety communications systems and PBX systems OR 4-year degree in electronic engineering and 4 years’ experience in electronics systems including public safety communications systems and PBX systems.
• Driver’s license valid to operate a motor vehicle in the State of Minnesota.

Knowledge, Skills, and Abilities

• Excellent communications skills for consulting peers, end-users, and vendors are required.
• Ability to establish and maintain effective working relationships with department heads and employees.
• Ability to communicate effectively in verbal and written forms.
• In depth knowledge of the principles and theories of electronics, electronic systems, including public safety communications systems and PBX systems.
• Ability to analyze and interpret technical data.
• Ability to manage multiple projects and priorities.
• Skill in problem identification, problem solving, troubleshooting relating to complex communications systems.
• Ability to be a team player, assume leadership roles, and work independently.
• Ability to keep accurate and detailed records in an organized manner that provides useful information.

SPECIAL REQUIREMENTS:

A Federal Communications Commission General Radio Telephone license, or an FCC acknowledged license from NABER or ISCET or equivalent. Or obtain one within 18 months of hire at employee’s own expense.

TOOLS AND EQUIPMENT USED:

Personal Computer and related equipment, telephone equipment, specialized electronics diagnosis and analyses equipment, copy and fax machines, two-way radios, pagers, cabling, hand tools, power tools, and other complex public safety communications systems tools, testing and repair equipment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms; stand; walk; sit; talk or hear and use hands to finger, handle, feel or operate objects, tools or controls. The employee is required to climb or balance; stoop; kneel or crouch.

The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to differentiate between color coded electrical parts and wiring, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to 110- and 220-volt electrical systems and the associated risk of electrical shock. Employee may be subjected to RF fields that exceed the FCC specifications for the general public. The employee is frequently exposed to electronic cleaning solvents used on electronics systems. The employee may occasionally climb a tower or work on an exposed roof top for emergency radio repair.

GENERAL STATEMENT:

Applicant for appointment to this position will be required to submit a formal application and may be subject to rating of education and experience, oral interview and/or reference check/background investigation/psychological screening. Job related tests may be required of any applicant.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of those specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirement of the job change.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• This classification regularly involves physical agility requirements such as climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
• Sensory requirements include standard vision requirements; vocal communication is required for expressing ideas by means of the spoken word; and hearing is required to perceive information at normal spoken word levels.
• While performing the duties of this job, the employee is frequently exposed to 110- and 220-volt electrical systems and the associated risk of electrical shock. Employee may be subjected to RF fields that exceed the FCC specifications for the general public. The employee is frequently exposed to electronic cleaning solvents used on electronics systems. The employee may occasionally climb a tower or work on an exposed roof top for emergency radio repair.

Physical Exertion (Pounds)

Up to 10

Frequent

Up to 25

Regular

Up to 50

Occasional

Up to 100

Occasional

100 or more

Seldom

Applicants for appointment for this position will be required to submit a formal application and may be subject to rating of education and experience, oral interview, background investigation, criminal history check, drug testing. Job related tests may be required of any applicant.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee as is subject to change by the employer as the needs of the employer and requirements of the job change.

Wage Range:

Approval: ____________________________ Approval: _________________________

Effective Date: Revision History:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.