Emergency Communications Officer II — Flexible Hours & Telework

Washington State Patrol; Tacoma (WA); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Flexible schedules

Telework options

Infants at Work program

Growth opportunities

Veteran-friendly

Job summary

Washington State Patrol in Washington state is seeking a Communications Officer 1 for a high-demand dispatch role. You will support emergency call-taking, data entry into CAD, and radio communications with field units to ensure timely responses.

The position requires maintaining confidentiality, multitasking across multiple channels, and delivering professional customer service in mission-critical situations.

Qualifications

• High School Diploma or Equivalent.
• Current WSP employee with one year of experience as a Communications Officer 1 within the last two years.
• Ability to work in a 24/7 dispatch environment.

Responsibilities

• Provide on-the-job training and evaluate new employees in key work activities.
• Use formal training material and act as a resource for trainees.
• Provide professional customer service using skills learned to manage emergency calls.
• Utilize CAD, mapping, and sensitive databases to provide timely support.
• Dispatch calls for service and coordinate with field units via radio.

Skills

Effective communication

Multitasking

Customer service

Situational awareness

Team coordination

Education

High School Diploma or Equivalent

Tools

CAD systems

Radio dispatch equipment

Job description

Washington State Patrol in Washington state is seeking a Communications Officer 1 for a high-demand dispatch role. You will support emergency call-taking, data entry into CAD, and radio communications with field units to ensure timely responses.

The position requires maintaining confidentiality, multitasking across multiple channels, and delivering professional customer service in mission-critical situations.