Emergency Communications Dispatcher I

Salt Lake Valley Emergency Communications Center

Salt Lake City (UT)

On-site

USD 33,000 - 57,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Onsite gym

Paid training

Paid leave

Job summary

Salt Lake Valley Emergency Communications Center is seeking an entry-level Communications Officer I to answer, evaluate, and route emergency and non-emergency calls to police, fire, and EMS dispatchers. You will document details in CAD, maintain confidentiality, and work in a fast-paced 24/7 operation.

The role offers comprehensive training, with pay progression during academy and a full benefits package including health, dental, vision, retirement, paid leave, and career growth opportunities.

Qualifications

Answer and route emergency and non-emergency calls quickly and accurately.
Document information into CAD with confidentiality.
Communicate calmly under stress.
Type at least 40 words per minute.
Work rotating shifts including nights.

Responsibilities

Answer and route emergency and non-emergency calls.
Interview callers to determine incident details.
Assign priority per established protocols.
Relay information to police, fire, and EMS.
Document incident information and timelines in CAD.
Support 24/7 emergency operations.

Skills

Communication

Typing 40 wpm

Calm under pressure

Multitasking

Education

High School diploma/GED

Tools

CAD systems

Microsoft Office

Public safety equipment

Job description

The role offers comprehensive training, with pay progression during academy and a full benefits package including health, dental, vision, retirement, paid leave, and career growth opportunities.

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