Emergency Communications Dispatcher: First-Responder Support

City-of-Show-Low,-Arizon; Show Low (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

The City of Show Low, Arizona is seeking a Communications Dispatcher to be the first point of contact for emergency inquiries. You will monitor multiple systems, gather information, and relay details to first responders to protect the community.

Responsibilities include prioritizing calls, dispatching police, fire, EMS, and maintaining accurate logs while working under high-stress conditions. Strong communication and data-entry skills are essential.

Qualifications

• High school diploma or GED required.
• Two years of increasingly responsible related experience in customer service, general office, communications, or records management, or an equivalent combination of education and experience.

Responsibilities

• Monitors 911, telephone, video, computer systems, and radios in the dispatch center.
• Answers calls, determines nature, gathers information, and relays to responders.
• Prioritizes and dispatches police, fire, EMS and other units as needed.
• Maintains logs, updates records, and enters data accurately.
• Operates ACJIS/NCIC terminals and disseminates teletype information.
• Coordinates with other agencies and keeps supervisors informed of sensitive trends.

Skills

Customer service

Clear communication

Multitasking

De-escalation

Stress management

Education

High School Diploma or GED

Job description

The City of Show Low, Arizona is seeking a Communications Dispatcher to be the first point of contact for emergency inquiries. You will monitor multiple systems, gather information, and relay details to first responders to protect the community.

Responsibilities include prioritizing calls, dispatching police, fire, EMS, and maintaining accurate logs while working under high-stress conditions. Strong communication and data-entry skills are essential.