Emergency Communications Dispatcher: Critical Calls

911 Emergency Communications; Big Lake (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications seeks a qualified dispatcher in Big Lake, TX to connect callers with police, fire, or medical responders. You will gather essential information, verify locations, and coordinate resources while managing multiple dispatch systems.

Successful candidates typically have a high school diploma and strong typing, listening, and communication skills; the role may require overnight or weekend shifts and overtime depending on the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a qualified dispatcher in Big Lake, TX to connect callers with police, fire, or medical responders. You will gather essential information, verify locations, and coordinate resources while managing multiple dispatch systems.

Successful candidates typically have a high school diploma and strong typing, listening, and communication skills; the role may require overnight or weekend shifts and overtime depending on the agency.