Emergency Communications Dispatcher (24/7)

City of Bedford; Bedford (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Bedford is hiring a Public Safety Dispatcher to act as a crucial link between the community and emergency services. The role encompasses duties such as answering emergency calls, coordinating responses, and operating dispatch systems under high-pressure conditions. Candidates must have a high school diploma, a valid TX driver's license, and meet additional certification requirements. This shift-based position demands excellent communication, multitasking skills, and the ability to work under stress. Essential personnel status requires attendance during emergencies and city-wide incidents.

Qualifications

• Must be at least 18 years of age.
• Valid TX Driver’s License.
• Must pass the Texas state licensing exam.
• Must complete a minimum of 20 hours of continuing education every 2 years.

Responsibilities

• Answer emergency and non-emergency lines with professionalism.
• Assess and prioritize incoming calls.
• Gather and relay critical information to field responders.
• Operate public safety radio systems.

Skills

Calm under pressure

Excellent verbal communication

Keyboarding proficiency (minimum 35 wpm)

Multi-tasking abilities

Critical thinking

Education

High school diploma / GED

Tools

Computer-aided dispatch (CAD)

911 call systems

Radio communications

Job description

The City of Bedford is hiring a Public Safety Dispatcher to act as a crucial link between the community and emergency services. The role encompasses duties such as answering emergency calls, coordinating responses, and operating dispatch systems under high-pressure conditions. Candidates must have a high school diploma, a valid TX driver's license, and meet additional certification requirements. This shift-based position demands excellent communication, multitasking skills, and the ability to work under stress. Essential personnel status requires attendance during emergencies and city-wide incidents.