Emergency Communications Dispatcher

City Of Greer; Greer (SC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Long-term disability

Vacation and sick leave

Tuition reimbursement

FSA

EAP

Education Incentive Pay

Retirement plan

Job summary

The City of Greer is seeking a Telecommunicator for the Police Department. You will answer 911 and other lines, determine urgency, and coordinate with fire, police, and public services.

You will operate CAD systems and NCIC terminals, maintain records, and ensure accurate reporting while providing professional service. Training and certifications in E911, NCIC/EMD/EFD will be completed within the first year.

Qualifications

• High school diploma or GED required.
• Must complete E911 training and NCIC/EMD/EFD/Priority Police Dispatch certification within first year.
• Strong communication and calm under pressure are essential.

Responsibilities

• Answers 911, emergency, and non-emergency lines to determine type of assistance and location.
• Dispatches/transfers calls to appropriate departments.
• Monitors radios and computer screens; maintains logs and reports.
• Documents information and uses NCIC/MAJ systems per procedures.
• Maintains professional customer service and adheres to policies.

Skills

Calm under pressure

Strong communication

multitask

Education

High School diploma or GED

E911 training and NCIC/EMD/EFD/Priority Dispatch cert.

Tools

CAD system

NCIC terminal

telephone/ radios

Job description

Description

The City of Greer is currently accepting applications for a Telecommunicator in our Police Department.

DUTIES AND RESPONBILITIES:

Primary:

• Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio.
• Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies.
• Monitors multiple radios, computer screens and other telecommunications equipment.
• Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation forms, location reports, memorandums, fire reports, wrecker logs, driver history, work orders, etc.
• Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc.
• Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc.
• Acknowledges and responds to all routine and emergency police and fire radio traffic.
• Documents all incoming information as required by individual calls for service.
• es various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service (police), and calls for service (fire/medical).
• Refers to the Department of Motor Vehicles replies, NCIC/SLED replies, mapping program, NCIC manual, logs/manuals/telephone directories, policy and procedure manuals, codes/laws/regulations, publications, and reference texts, etc.
• Must remain calm under pressure, possess strong communication skills, be decisive and have the ability to multi-task in a fast-paced environment.

Additional:

• Performs general administrative tasks as required, including preparing reports and correspondence, entering and retrieving computer data, filing records, and answering phones.
• Participates in required training and continuing education to obtain and maintain certifications and stay current on changes in codes and ordinances.
• Assists other officers and staff when workload, emergencies, or special assignments require.
• Stays current on departmental policies, procedures, and processes.
• Completes work accurately, safely, and efficiently; maintains assigned equipment in good working condition.
• Maintains a clean, safe, and organized work area.
• Identifies and reports suggested improvements or areas of concern to the Supervisor.
• Ensures professionalism and excellent customer service in all interactions while representing the City of Greer.
• Demonstrates strong ethical conduct, integrity, and accountability with coworkers, customers, and the community.
• Supports a culture of results, communication, and professional collaboration within the department and across the organization.
• Represents the department at community events or meetings when requested by the Supervisor.
• Adheres to the Employee Handbook and all applicable policies and procedures.
• Maintains regular, reliable attendance.
• Performs other duties as assigned.

Mental & Physical Demands – ADA Guidelines

Instructions: Indicate the level of mental and physical demand required for the position by marking C, F, O, or N/A next to each item.

Definitions:

C – Constantly (More than 66% of the time; 5.5+ hours/day)

F – Frequently (33%–66% of the time; 2.5–5.5 hours/day)

O – Occasionally (Up to 33% of the time; 0–2.5 hours/day)

N/A – Not Applicable

Physical Demands:

Stand: O

Walk: O

Sit: C

Handling / Fingering: C

Reach Outward: O

Reach Above Shoulder: O

Climb: O

Crawl: O

Squat or Kneel: O

Bend: O

Lifting Requirements:

10 pounds or less: F

11 to 20 pounds: O

21 to 50 pounds: O

51 to 100 pounds: N/A

More than 100 pounds: N/A

Pushing and Pulling Requirements:

12 pounds or less: F

13 to 25 pounds: O

26 to 40 pounds: O

41 to 100 pounds: N/A

More than 100 pounds: N/A

Hours: 12 hours shifts: must be able to work both shifts (days) 7:00 AM to (nights) 7:00 PM or 7:00 PM to 7:00 AM

Salary: Minimum hourly rate $21.17, dependent on experience

In addition to a competitive base pay, we currently offer comprehensive benefits package that includes health, prescription, vision, dental insurance (at no cost for employee coverage based on full participation in Wellness Program), life insurance, long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, FSA, EAP, Education Incentive Pay, and a defined benefit retirement plan (South Carolina Retirement System).

Closing Date: Monday, October 12. 2026 at 8:00 a.m.

If you are not selected at any stage of the hiring process, you will need to reapply for future employment opportunities. However, if you are added to our eligibility list, your application will be kept on file for six months, during which time you may be considered.

Interviews are scheduled for Friday, October 30, 2026. Applicants will be contacted regarding their application status only after the application period closes on Monday, October 12, 2026.

ONLY THOSE CANDIDATES SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

The City of Greer is an Equal Opportunity Employer. ADA requires the city to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Requirements

EDUCATION, SKILLS, AND EXPERIENCE

Minimum

• High School diploma or GED.
• Must be able to successfully complete the E911 training class and become certified by the National Crime Information Center, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Priority Police Dispatch within the first year of employment.
• Must be able to work 12-hour shifts