Emergency Communications Dispatcher

Alachua County Sheriff's Office; Gainesville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Alachua County Sheriff's Office is seeking a Telecommunicator to receive and process emergency and non-emergency calls in the Combined Communications Center. You will provide pre-arrival instructions, enter data into CAD, and operate FCIC/NCIC and radio/teletype systems with precision.

Ideal candidates will demonstrate calm, clear communication, have typing proficiency of 35 CWPM, and complete required certifications within stated timeframes.

Qualifications

• High School or GED required; associate or bachelor’s degree preferred.
• Must pass CritiCall pre-employment test.
• Typing test with 35 CWPM or better.
• Must complete assigned training for operation of positions with minimal supervision.
• EMD, EFD, CPR, ETC certifications required/obtained.
• FCIC/NCIC certification within six months of hire.
• Florida 911 Public Safety Telecommunicator Certification within one year.
• NIMS ICS courses as required by DHS.
• NCMEC Dynamics and First Responders Course within one year.
• Maintain Telecommunicator certifications.

Responsibilities

• Receive and process emergency and non-emergency calls.
• Provide pre-arrival instructions to callers.
• Enter data into a CAD system and operate associated radio/teletype equipment.
• Evaluate situations and determine appropriate responses per SOPs.
• Train for other positions as staffing requires.
• Work under CCC Shift Supervisor and maintain confidentiality.

Skills

Typing 35 CWPM

Calm under pressure

Multitasking

Independent judgment

Call taking

Education

High School/GED

Associate degree

Bachelor's degree

Criminal Justice major

Tools

CAD system

FCIC/NCIC

Radio dispatch equipment

Teletype system

Job description

Alachua County Sheriff's Office is seeking a Telecommunicator to receive and process emergency and non-emergency calls in the Combined Communications Center. You will provide pre-arrival instructions, enter data into CAD, and operate FCIC/NCIC and radio/teletype systems with precision.

Ideal candidates will demonstrate calm, clear communication, have typing proficiency of 35 CWPM, and complete required certifications within stated timeframes.