Emergency Communications Center Rep.

American Red Cross; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental plans

Health Spending Accounts

Flexible Spending Accounts

Paid time off (PTO) 19+ days

11 paid holidays

401K with 6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards

Job summary

The American Red Cross is seeking a full-time Emergency Communications Center (ECC) Representative (Dispatcher) in New York, NY to cover the overnight shift (Sunday to Thursday, 10 pm–6 am). You will coordinate dispatch calls, support emergency responses, and maintain accurate records while liaising with partners and volunteers.

Ideal candidates have at least 3 years of related experience, a High School diploma or equivalent, and strong MS Office skills.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Attention to detail, accuracy and thoroughness.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and ability to work on a team.

Responsibilities

• Coordinate telephone dispatch with callers including the public, Red Cross staff and emergency responders.
• Coordinate emergency responses and relay critical information.
• Maintain detailed records of services and calls.

Skills

Interpersonal skills

Verbal communication

Written communication

MS Office familiarity

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

MS Office

Job description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are seeking a full-time Emergency Communications Center (ECC) Representative (Dispatcher) to work in our New York, NY location.

Will cover the overnight shift: Sunday to Thursday, 10 pm to 6 am.

WHAT YOU NEED TO KNOW (Job Overview):

Under general supervision, the Emergency Communications Center Rep. coordinates and serves as a resource for daily operations of a program or service. Act as a liaison between program or service and its internal and external partners. Provide support, development and/or leadership guidance to all volunteers.

Specific Responsibilities:

• Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers).

• Coordinating emergency responses.

• Reporting and keepingdetailed records of services and calls.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Implement and coordinate the day-to-day functions that support program or service operations.

• Develop workable program or service implementation plans.

• Support leadership in coordinating casework activities. Respond to general inquiries. Schedule and coordinates requests for community-based presentations.

• Participate on small scale projects which require researching issues, information, data collection, and development of recommendations.

• Support leadership in coordinating educational and outreach programs.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: High School or equivalentrequired.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrate attention to detail, accuracy and thoroughness. Prioritize and plan work activities. Able to deal with frequent change, delays, or unexpected events. Maintain confidentiality and work with integrity and ethics. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team.

PAY INFORMATION:

The salary range for this position is (New York): $25.50

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 19 days a year; based on FLSA status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights.