Emergency Care Technician - St. Joseph Warren Hospital

easyservice; Warren (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy Health in Warren, OH is seeking an ED Tech to provide direct patient care under the supervision of an RN. The role includes monitoring vitals, assisting with personal care, preparing for tests, and ensuring patient safety and comfort in a fast-paced environment.

The position emphasizes accurate documentation, teamwork, and infection-control compliance. BLS and state EMR/EMT or STNA credentials are valued.

Qualifications

• High School Diploma or GED is required.
• BLS Basic Life Support preferred upon hire; must obtain before direct patient care.
• Current certification per state requirements for EMR/EMT or Medical Assisting preferred; STNA required or in nursing school.

Responsibilities

• Provide basic patient care under RN guidance, including vitals, personal care, mobility assistance, wound care, and lab tasks.
• Document patient information accurately and in a timely manner in EPIC.
• Assist with 1:1 safety monitoring and act as liaison between patient and nurse.
• Participate in handoff reports and ensure adherence to infection control policies.
• Perform delegated tasks once competency is validated and support quality/safety improvements.

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 36

Work Shift: Days (United States of America)

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Primary Function/General Purpose of Position

The ED Tech provides direct patient care under the guidance of an RN or designated healthcare professional in accordance with federal, state, and local regulations, and within the policies, procedures, and guidelines of Bon Secours Mercy Health.

Essential Job Functions

• Provides basic patient care and tasks to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, assists with mobility, performs lab draws, ECG's, basic wound care, and other unit-based specialty duties under the direction of an RN.
• Arrive the patient in EPIC. Verify patient information. Place the wristband on the patient.
• Completes patient rounding as assigned.
• Provides 1:1 patient safety companion service as needed.
• Acts as liaison between patient and nurse to report changes and concerns.
• Provides high-level customer service to all patients, patient's families, community providers, visitors, and employees.
• Provides accurate, precise, timely documentation as applicable to patient care.
• Participates in handoff report of pertinent information regarding patient and departmental needs upon arrival and when leaving.
• Performs delegated tasks once competency has been validated.
• Promotes quality and safety by seeking to continually improve the processes and systems to enhance patient care delivery.
• Demonstrates the ability to work independently, problem solve, and be able to resolve conflict while working under considerable stress.
• Maintains knowledge of policies and procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• BLS Basic Life Support (preferred upon hire, must obtain from the approved source prior to direct patient care)
• Current certification per state requirements for Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Medical Assisting (preferred), STNA (required) or be in nursing school

Education

High School Diploma or GED (required)

Work Experience

Previous experience working as a Patient Care Tech, within a nursing support role or previous healthcare experience or second-year nursing student from a Registered Nurse (RN) program (preferred)

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• Long-distance or air travel as needed- not to exceed 10% travel.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be required to use physical restraints.
• May be exposed to human blood and other potentially infectious materials.*
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

• Computer Literacy
• Monitor patient conditions during treatment
• Inform medical professional regarding patient conditions and care
• Record patients' medical history
• Sterile Field step
• CPR
• Straight Urine Catheterization
• Ear Irrigation
• Patient positioning
• Patient transport
• Customer service
• Patient care
• Phlebotomy
• Perform EKG
• Splinting
• Wound care
• Obtaining vital signs, including manual blood pressure
• Attention to detail
• Problem solving
• Working independently
• Working under pressure
• Critical thinking
• Communication
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Empathy

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs