Emergency Call Triage Specialist

Clean Harbors, Inc.; Jacksonville (FL); On-site; USD 28,929 - 48,216; Full time

Benefits offered by this job

Health and safety first

Competitive wages $20-$23/hr

Health benefits after 30 days

401K with company matching

Growth opportunities

Paid time off & tuition reimbursement

Safe work environment

Job summary

Clean Harbors is seeking an ERTS Call Intake Specialist (Duty Operator) in Jacksonville, FL to handle incoming environmental emergency calls, document details, and coordinate with internal teams. The role requires urgency, accuracy, and professionalism in a fast-paced setting.

The position is in-office in Jacksonville, FL, Monday through Friday, 6:00 p.m.–6:00 a.m., with duties including triage, escalation, and real-time updates to dispatch or project teams.

Qualifications

• High School Diploma or GED required.
• Strong computer skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team and independently.
• Ability to prioritize and meet deadlines.
• Ability to work with little supervision.
• Remain calm during crises.
• Overtime may be required.
• Background check and drug test completed.

Responsibilities

• Answer high-volume emergency and non-emergency calls in a timely, professional, and courteous manner.
• Accurately document incident details into the ALERTS system, ensuring all required fields are completed.
• Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.
• Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
• Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.
• Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
• Communicate clearly with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to avoid service/reporting delays.
• Monitor ongoing situations to update teams or clients as needed based on information.
• Uphold confidentiality, accuracy, and professionalism at all times.

Skills

High School Diploma

Microsoft Office

Communication skills

Interpersonal skills

Customer service

Decision making

Team & independent work

Time management

Calm under pressure

Overtime flexibility

Background check

Drug test

Education

GED or High School Diploma

Tools

Microsoft Office

Job description

Clean Harbors is seeking an ERTS Call Intake Specialist (Duty Operator) in Jacksonville, FL to handle incoming environmental emergency calls, document details, and coordinate with internal teams. The role requires urgency, accuracy, and professionalism in a fast-paced setting.

The position is in-office in Jacksonville, FL, Monday through Friday, 6:00 p.m.–6:00 a.m., with duties including triage, escalation, and real-time updates to dispatch or project teams.