Emergency Animal Services Dispatcher (9/80 Schedule)

Rc HR; Jurupa Valley (CA); On-site; USD 47,000 - 75,000; Full time

Job summary

The Riverside County Department of Animal Services in Jurupa Valley is seeking an Animal Services Dispatcher to handle emergency and non-emergency animal-control requests and dispatch Animal Control Officers by radio, phone, and computer.

You will operate the department's case management system (Chameleon), maintain records, provide administrative support, and ensure rapid response with strong customer service.

Qualifications

• Graduation from high school or equivalent.
• California proficiency certificate or GED.
• Six months of customer service experience handling inquiries/complaints.
• Valid California Driver License.

Responsibilities

• Receive emergency and non-emergency animal-control requests and dispatch officers.
• Operate telephone and radio equipment and update calls in the case management system.
• Provide administrative support such as citations, permits and hearings scheduling.
• Track officer locations and coordinate back-up and safety.

Skills

Customer service experience

Communication skills

Ability to work in fast-paced env

Dispatch center operations

Education

High school diploma or equivalent

CA State Board proficiency certificate

G.E.D. attainment

Tools

Chameleon software

GPS tracking system

Two-way radios

Job description

The Riverside County Department of Animal Services in Jurupa Valley is seeking an Animal Services Dispatcher to handle emergency and non-emergency animal-control requests and dispatch Animal Control Officers by radio, phone, and computer.

You will operate the department's case management system (Chameleon), maintain records, provide administrative support, and ensure rapid response with strong customer service.