Emergency Animal Services Dispatcher

County of Riverside; California; On-site; USD 52,000 - 72,000; Full time

Job summary

The Riverside County Department of Animal Services seeks a skilled Animal Services Dispatcher in Jurupa Valley to handle high-volume inbound and emergency calls, dispatch Animal Control Officers via radio, phone, and computer, and document actions in Chameleon. You will provide timely information and coordinate responses with staff and outside agencies.

This role includes administrative duties such as citations, permits, and hearing scheduling, with a focus on safety and customer service;

Qualifications

• Graduation from high school, or a certificate of proficiency by the California State Board of Education, or a satisfactory GED.
• Six months of customer service experience handling inquiries or complaints.
• Valid California Driver License and ability to work in a fast-paced environment.

Responsibilities

• Receive calls for service from staff, public, and outside agencies and determine action per policies.
• Dispatch Animal Control Officers via computer, radio, and phone; update calls in the case management system.
• Track officer locations, monitor GPS, and coordinate back-up as needed for safety.
• Perform clerical duties such as permits, citations, hearings scheduling, and related tasks.

Skills

Chameleon software

Customer service

Education

High school diploma / GED

Tools

Chameleon

Job description

The Riverside County Department of Animal Services seeks a skilled Animal Services Dispatcher in Jurupa Valley to handle high-volume inbound and emergency calls, dispatch Animal Control Officers via radio, phone, and computer, and document actions in Chameleon. You will provide timely information and coordinate responses with staff and outside agencies.

This role includes administrative duties such as citations, permits, and hearing scheduling, with a focus on safety and customer service;