Emergency Animal Services Dispatcher

Young-Williams Animal Center; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Young-Williams Animal Center in Knoxville, Tennessee seeks an Animal Services Dispatcher to receive, evaluate, and act on emergency and non-emergency calls related to animal care, welfare, and regulatory matters. The role dispatches calls to Animal Services Officers and maintains shelter records with professionalism and compassion.

The position requires handling diverse calls, staying informed on laws, and providing proactive, community-focused service while supporting the division’s vision of a

Qualifications

• High school diploma or equivalent is required.
• Minimum two years of customer service or social services experience.
• Experience with database and office software preferred.

Responsibilities

• Receive and route emergency and non-emergency calls to officers.
• Elicit information, evaluate calls, and determine proper actions.
• Maintain shelter records using shelter software.
• Learn and apply best practices in animal care and control.
• Discharge duties with professionalism and public courtesy.

Skills

Effective communication

Customer service

Multitasking

Team player

Professional demeanor

Education

High school diploma or equivalent

Tools

Database software

Office software

Job description

Young-Williams Animal Center in Knoxville, Tennessee seeks an Animal Services Dispatcher to receive, evaluate, and act on emergency and non-emergency calls related to animal care, welfare, and regulatory matters. The role dispatches calls to Animal Services Officers and maintains shelter records with professionalism and compassion.

The position requires handling diverse calls, staying informed on laws, and providing proactive, community-focused service while supporting the division’s vision of a