Emergency Alarm Response Specialist

Resilient Risk, LLC; Corona (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, Vision, and 401k

Bilingual bonus (Spanish)

Paid Vacation and Sick Time

Wellness Program

Internal advancement opportunities

Job summary

Rapid Response Monitoring is seeking an Audio Alarm Technology Specialist to monitor, process, and respond to alarms at an on-site facility in Corona, CA. You will handle incoming calls, support customers, and collaborate with team members to ensure timely resolution of security events.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with training and clear pathways for advancement within a trusted security organization.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting.
• Successfully clear drug screen and background check to meet industry and security licensing requirements.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
• Maintain a Quality Assurance average score of 90% or higher.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures.
• Multitask and remain calm in various stressful situations.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency.
• In a call center setting, handle alarm activations for residences and businesses in a professional manner.
• Process SONITROL audio-based and integrated video alarms.
• Respond to, verifies, and dispatches on emergency signals.
• Process outbound calls to customers and authority agencies.
• Escalate system issues to Supervisors/Leads whether customer or workspace related.
• Conduct work in accordance with company and departmental guidelines, policies, and procedures.

Skills

Microsoft Office

Email etiquette

Education

Associate degree or military equivalent

Job description

Rapid Response Monitoring is seeking an Audio Alarm Technology Specialist to monitor, process, and respond to alarms at an on-site facility in Corona, CA. You will handle incoming calls, support customers, and collaborate with team members to ensure timely resolution of security events.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with training and clear pathways for advancement within a trusted security organization.