Emergency Aid & Student Services Coordinator

Shoreline Community College; Shoreline (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shoreline Community College is seeking a Program Specialist 2 to serve as the first point of contact for students accessing emergency aid and resources in the Benefits Hub. This position coordinates emergency aid programs and supervises Benefits Hub work-study students and volunteers.

Under supervision of the Director of Student Support, the role requires a Bachelor’s Degree or equivalent and strong knowledge of FERPA, data management, and cross-department collaboration to expand access to

Qualifications

• Bachelor’s Degree or equivalent education/experience.
• Proven skills in customer service and intercultural communication.
• Ability to present to diverse audiences and manage time effectively.
• Strong written communication and data entry abilities.
• Experience coordinating with campus departments and external partners.

Responsibilities

• Provide resource navigation for students to connect with campus and community supports.
• Assist students in completing FAFSA/WASFA, public benefits and housing applications.
• Effectively manage weekly schedule to accommodate appointments, data entry, and service tasks.
• Purchase, inventory and restock items for the Benefits Hub.
• Supervise Benefits Hub student workers and volunteers.
• Review emergency aid applications and score with review committee.
• Coordinate emergency aid awards and email approvals/denials.
• Track emergency aid data and expenditures in spreadsheets.
• Provide ongoing case management for special student populations.
• Collaborate with college departments to improve access to services and funding.
• Participate in regional trainings and conferences for staff collaborations.

Education

Bachelor’s Degree or equivalent education/experience

Effective customer service

Intercultural communication

Presentations

Time management

Data entry

Written communication

Relationship building

Planning and coordinating

Tools

ctcLink

PeopleSoft

Oracle

HCM programs

Microsoft Office (SharePoint, Teams, Excel, Outlook, Word)

Job description

Shoreline Community College is seeking a Program Specialist 2 to serve as the first point of contact for students accessing emergency aid and resources in the Benefits Hub. This position coordinates emergency aid programs and supervises Benefits Hub work-study students and volunteers.

Under supervision of the Director of Student Support, the role requires a Bachelor’s Degree or equivalent and strong knowledge of FERPA, data management, and cross-department collaboration to expand access to