EMEA Customer Care Specialist - 12-Month Contract

Danfoss GmbH; United States; Hybrid; USD 36,000 - 47,000; Full time

Job summary

Danfoss GmbH is seeking an Entry level Customer Care Representative (EMEA) to be a key contact for customers across the region. You will help ensure orders are processed reliably and provide clear, timely information while coordinating with international teams and production sites for on-time deliveries.

This 12-month fixed-term contract offers hybrid work and opportunities for future permanent employment as the company values long-term customer relationships and professional growth.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Structured and self-driven approach to work with good collaboration.
• Ability to organize and prioritize tasks amid changing business needs.
• Experience working with SAP (including EDI) and proficiency in MS Office.

Responsibilities

• Process customer orders and inquiries to ensure reliable and timely order fulfillment.
• Review incoming orders for accuracy and completeness so customers receive the correct products and information.
• Collaborate with global production sites to coordinate deliveries and support customer requirements.
• Keep customers informed by confirming orders, providing status updates, and responding to inquiries.
• Work closely with internal teams to support an effective and seamless order management process.

Skills

Communication

Self-motivation

Prioritization

English

Tools

SAP

MS Office

Job description

Danfoss GmbH is seeking an Entry level Customer Care Representative (EMEA) to be a key contact for customers across the region. You will help ensure orders are processed reliably and provide clear, timely information while coordinating with international teams and production sites for on-time deliveries.

This 12-month fixed-term contract offers hybrid work and opportunities for future permanent employment as the company values long-term customer relationships and professional growth.