EMD Dispatcher

Aquila Medical Services; Denver, Northern (CO, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Aquila Medical Services in Denver seeks an Emergency Medical Dispatcher (EMD) to be the lifeline between callers and life-saving care. You will receive and prioritize emergency and non-emergency calls, gather critical information, dispatch EMS, and provide pre-arrival instructions with approved protocols.

The role requires a high school diploma or GED, EMD and CPR certifications, and experience in fast-paced environments.

Qualifications

• High school diploma or GED required.
• EMD certification (NAED or equivalent) or willingness to obtain.
• CPR certification (American Heart Association or equivalent) or willingness to obtain.
• Preferred: Advanced Emergency Medical Dispatch or Emergency Telecommunicator certifications.
• Prior experience in 911 dispatching or related fields is preferred.
• Ability to work in high-stress, fast-paced environments with strong data-entry accuracy.

Responsibilities

• Answer emergency and non-emergency calls and assess the medical situation.
• Dispatch EMS personnel to locations based on call details.
• Provide pre-arrival instructions, including CPR and first aid when needed.
• Monitor ambulance movements to optimize response times.
• Communicate with first responders, hospitals, and law enforcement.
• Maintain accurate Records of calls and dispatch activities.
• Follow local, state, and federal protocols for dispatching.

Skills

Calm demeanor

Clear communication

Decision-making

Multitasking

Problem-solving

Typing

Data-entry accuracy

Education

High school diploma or GED

EMD certification (NAED or equivalent)

CPR certification (AHA or equivalent)

Advanced Emergency Medical Dispatch

Emergency Telecommunicator

Tools

CAD systems

Job description

At Aquila Medical Services, Emergency Medical Dispatchers (EMDs) are the critical first point of contact in coordinating emergency response efforts. EMDs receive and prioritize incoming calls for medical assistance, gather essential information, dispatch appropriate resources, and provide pre-arrival instructions using approved emergency medical protocols. With a calm demeanor, clear communication, and strong decision-making skills, our dispatchers play a vital role in ensuring rapid, accurate, and effective response to every call for help.

Requirements

Emergency Medical Dispatcher (EMD) – Job Requirements

Education & Certification:

High school diploma or GED required.

Emergency Medical Dispatcher (EMD) certification (NAED or equivalent) or willingness to obtain.

CPR certification (American Heart Association or equivalent) or willingness to obtain.

Additional certifications in Advanced Emergency Medical Dispatch or Emergency Telecommunicator preferred.

Experience:

Prior experience in 911 dispatching, EMS, fire, law enforcement, or related fields is preferred.

Experience in high-stress, fast-paced environments is a plus.

Strong customer service, call center, or administrative background is beneficial.

Ability to quickly assess emergency situations and determine appropriate response levels.

Strong multitasking and problem-solving skills in high-pressure situations.

Proficiency in computer-aided dispatch (CAD) systems and radio communication.

Excellent verbal communication and ability to provide clear pre-arrival medical instructions to callers.

Strong attention to detail and accuracy in data entry and record-keeping.

Ability to remain calm, professional, and compassionate while handling life-threatening situations.

Responsibilities:

Answer emergency and non-emergency calls and assess the nature of the medical situation.

Dispatch EMS personnel to appropriate locations based on call details.

Provide pre-arrival instructions , including CPR, airway management, and first aid, when necessary.

Monitor and coordinate ambulance movements to optimize response times.

Communicate effectively with first responders, hospitals, and law enforcement .

Maintain accurate and detailed records of calls and dispatch activities.

Follow all local, state, and federal protocols for emergency dispatching.

Other Requirements:

Ability to work rotating shifts , including nights, weekends, and holidays.

Strong typing and computer skills for efficient data entry.

Ability to pass a background check and drug screening .

Join Aquila Medical Services and be the lifeline between emergencies and life-saving care!

About the Company

At Aquila Medical Services, we are dedicated to delivering high-quality, patient-centered healthcare solutions with excellence and compassion. Our team of experienced medical professionals is committed to providing comprehensive medical care, innovative treatment options, and personalized attention to ensure the best outcomes for our patients.

With a strong emphasis on advanced medical technology and evidence-based practices, we strive to enhance the health and well-being of individuals and communities. Whether through preventive care, specialized treatments, or emergency medical support, Aquila Medical Services is your trusted partner in healthcare.

Our mission is to empower patients with the knowledge and resources they need to achieve optimal health while upholding the highest standards of integrity, professionalism, and care.

Aquila Medical Services – Excellence in Healthcare, Compassion in Service.