Embedded Technical Architect

Salesforce; Washington; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking an Embedded Technical Architect to be onsite with strategic customers, hands‑on with Apex, LWC, and Flow, to enable new capabilities and drive long‑term adoption of Salesforce solutions.

The role blends pre‑sales consulting with ongoing technical advisory, requiring 2+ days/week embedded with customers and close collaboration with Account SE and AE. You will shape architecture across Service, Sales, and Marketing Clouds.

Qualifications

• 5+ years of demonstrable solution/technical architecture experience in a demanding pre‑sales, consulting, or professional services role.
• Ability to design a complex data model and an enterprise‑level architecture.
• Exceptional problem‑solving and communication skills, with ability to present to executives.

Responsibilities

• Onsite discovery and workshops with business users and developers to identify new use cases and data flows.
• Own end‑to‑end POC development showing value of Salesforce solutions (Apex, LWC, Flow).
• Educate customers on Salesforce capabilities and drive adoption and health checks.
• Partner with Account SE and AE to drive long‑term strategy for assigned accounts.
• Architect scalable, secure, multi‑cloud solutions and share best practices.

Skills

Solution architecture

Pre-sales communication

Executive story-telling

Prototyping & POCs

Education

Salesforce Certification: Administrator

Salesforce Cloud Consultant

Tools

Apex

LWC

Flow

Job description

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Embedded Technical Architect is a technical architect who is comfortable being onsite with strategic customers, getting hands‑on‑keyboard to enable new capabilities, building working prototypes, and expanding the technical use, business value, and long‑term adoption of Salesforce solutions.

We are seeking highly experienced, hands‑on Technical Architects to be the driver of day to day adoption, consumption and usage of Salesforce products. This role is a hybrid of a pre‑sales consultant and a long‑term technical advisor, requiring the Architect to be physically embedded (2+ days/week) with their aligned strategic customers in the region. You will partner closely with your Account SE and AE to drive a long‑term strategy for your assigned account(s).

This Architect's primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high‑fidelity, data‑driven and agentic solutions that showcase the value of the Salesforce platform, with a deep focus on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce (AI) and Data Cloud. Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.

Key Responsibilities

Technical Engagement & Prototyping Onsite Technical Discovery: Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.

Design & Deliver POCs Own the end‑to‑end process of any Proof of Concept (POC) needed. This is a hands‑on, configuration and coding role where you will build functional slices of the final solution using Apex, LWC, and Flow.

Customer Education Ensure consistent awareness and education of Salesforce capabilities for the customer. Build confidence and credibility throughout IT and business teams. Regular education on new features and new acquisitions.

Customer Adoption & Health Customer Health Checks + Education: Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs.

Accelerate Adoption Provide hands‑on support & education to the customer’s team, prototyping new ideas, new features, new acquired technology.

Architecture & Strategy Architect the solution: maintain a scalable, secure, and high‑performance multi‑cloud solution and review regularly with VPs of Engineering and CTOs.

Team Enablement & Knowledge Sharing: Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Required Qualifications

Experience: 5+ years of demonstrable solution/technical architecture experience in a demanding pre‑sales, consulting, or professional services role.

Architecture Acumen: Ability to design a complex data model, define a sharing/visibility strategy, and create a system‑level architecture for a complex enterprise.

Communication: Exceptional problem‑solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C‑level executives.

Availability: Ability to be onsite with your customer(s) 50‑60% of the time.

Preferred Qualifications

Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.

Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud).

Familiarity with public cloud platforms (AWS, Azure, GCP).

Deep understanding of Agentic standards (MCP, A2A)

Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your li